Customer Support Specialist | Omnichannel Ticket Management & Remote Operations
NigeriaWest Africa Time (WAT / UTC+1) or Africa/Lagos.2 years experience0 years remote
Professional summary
Customer Support Specialist with over 2 years of experience managing high-volume email, chat, and phone inquiries. Proven track record handling 50+ daily tickets, driving response times under 1 hour, and boosting CSAT by 25%. Skilled in Zendesk workflows, CRM logging, de-escalation, and remote operations with high-speed fiber internet and power backup.
Core skills
ZendeskCustomer Service / Support LiveChat SupportBillingsRefund/Customer Support Representative
Work preferences
Employment
Full-time and Contract (or Independent Contractor).
Languages
English, spanish
Schedule
Discuss with candidate
Available
2026-11-09
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