Customer Success Engineer

About the Opportunity

Cribl is hiring a Customer Success Engineer to help enterprise customers achieve measurable value from its telemetry and observability platform.

This is a remote position based in Australia. The role combines technical customer success, observability expertise, data-pipeline knowledge, account health management, product adoption, and strategic customer guidance.

What You’ll Do

• Act as a trusted technical advisor throughout the customer lifecycle, from onboarding through adoption and expansion.
• Help customers design and improve observability and telemetry data pipelines using Cribl products.
• Develop success plans and KPIs with customer stakeholders and senior management.
• Use customer-success platforms and data-driven metrics to support scalable customer engagement.
• Identify new use cases, teams, and data sources that increase customer value.
• Help customers reduce, enrich, reuse, and route telemetry data more effectively.
• Monitor customer health and work proactively to improve adoption, value realization, and retention.
• Collaborate with Sales, Marketing, Product, Experience, and Engineering teams as the voice of the customer.
• Mentor and coach team members within the Customer Experience organization.

Required Experience

Candidates need at least five years of experience in a related customer-facing post-sales function, with direct customer advocacy and engagement responsibilities.

The role requires strong customer-success, relationship-management, communication, and technical problem-solving skills.

Technical Background

Direct experience with observability, logs, metrics, IT operations, security, and telemetry data pipelines is required.

Candidates should understand the full data lifecycle and how to help customers derive value from reducing, reusing, enriching, and routing operational data.

Preferred Background

Experience with Cribl products or platforms such as Splunk, Elastic, Datadog, Snowflake, or comparable data-engineering and observability systems is preferred.

Experience with customer-success platforms such as Gainsight and familiarity with major cloud providers including AWS, Azure, or Google Cloud are also valuable.

Living in Sydney is listed as a preference rather than a mandatory requirement.

Remote Work

This position is remote within Australia. Cribl operates as a remote-first company, and the role may occasionally require work outside standard hours because teams collaborate across multiple time zones.

Compensation

No numerical compensation range is disclosed in the supplied listing.

About Cribl

Cribl develops telemetry and observability infrastructure that helps IT and Security teams manage, transform, route, and analyze operational data across complex environments.

Candidates applying through WorkinVirtual will be directed to Cribl’s official careers page. WorkinVirtual is not the employer and does not accept applications for this opportunity.