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Official source last checked October 7, 2026.Remote — PH
Mixmax
Posted October 7, 2026 · Official source checked October 7, 2026
- Eligible locations
- PH
- Required time zone
- Must overlap North American business hours; exact schedule to be agreed with employer
- Employment type
- Full-time
- Experience
- Not disclosed
- Compensation
- Not disclosed
- Work authorization
- Not disclosed
- Travel
- Not disclosed
- Training
- Not disclosed
- Application
- Company application site
- Listing closes
- October 28, 2026
About the Opportunity
Mixmax is hiring a Billing Support Analyst in the Philippines to handle customer billing questions, maintain accurate Stripe records, investigate technical billing issues, and support billing operations across its SaaS platform.
This is a remote role based in the Philippines. The position combines customer support, billing operations, technical troubleshooting, reconciliation, collections, documentation, and AI-assisted workflow improvement.
What You’ll Do
- Resolve customer billing inquiries from first response through closure.
- Manage billing questions involving refunds, invoices, plan changes, seat changes, cancellations, and payment issues.
- Troubleshoot technical issues behind billing cases, such as seat assignment, workspace access, and incorrect plan status.
- Handle past-due invoice follow-up and failed-payment cases.
- Prepare, correct, and send invoices and process refunds, credits, and cancellations according to policy.
- Run reconciliations between Stripe, Salesforce, and product data and identify discrepancies.
- Maintain accurate Stripe records for invoices, subscriptions, credits, refunds, and payments.
- Create and update billing macros, help-center articles, and internal process documentation.
- Identify patterns in billing issues and turn them into process improvements, product feedback, or automation opportunities.
- Use AI tools to support ticket summaries, drafting, reconciliation, and workflow efficiency while verifying financial accuracy manually.
Required Experience
Candidates need at least three years of combined experience in technical customer support and billing support. Hands-on experience in both areas is required.
The role also requires experience working in a technology or SaaS company.
Billing and Technical Skills
Hands-on experience with Stripe or billing/accounting platforms such as QuickBooks, Xero, Chargebee, Zuora, or NetSuite is required.
Candidates should be highly comfortable with billing concepts including invoices, proration, percentages, discounts, refunds, collections, and reconciliations.
AI and Support Tools
Working knowledge of AI tools such as ChatGPT, Claude, Gemini, or AI features within support platforms is expected.
Experience with Intercom, Zendesk, Salesforce, spreadsheets, or light SQL is beneficial.
Communication and Remote Work
Fluent written and spoken English is required. Candidates should be able to explain complicated billing issues clearly and professionally to customers.
This role is remote within the Philippines. Candidates must have a reliable home-working setup and be able to maintain a schedule that overlaps North American business hours.
Compensation
Mixmax describes compensation as competitive but does not publish a numerical salary range for this role.
About Mixmax
Mixmax develops sales-engagement and productivity software for revenue teams, including email, workflow automation, CRM integrations, scheduling, and reporting tools.
Candidates applying through WorkinVirtual will be directed to Mixmax’s official careers page. WorkinVirtual is not the employer and does not accept applications for this opportunity.
Mixmax
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