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Official source last checked September 25, 2026.Remote — United States
Veeam Software
Posted September 25, 2026 · Official source checked September 25, 2026
- Eligible locations
- Not disclosed
- Required time zone
- Not disclosed
- Employment type
- Not disclosed
- Experience
- Not disclosed
- Compensation
- USD 127,200–325,600 per year
- Work authorization
- Not disclosed
- Travel
- Not disclosed
- Training
- Not disclosed
- Application
- Company application site
- Listing closes
- October 16, 2026
Veeam Software is hiring a Lead Customer Success Specialist to serve as a trusted technical advisor for strategic enterprise and commercial customers. The position combines technical customer success, data resilience, cloud infrastructure, recovery planning, customer adoption, and executive-level advisory responsibilities.
In this role, you will own the technical relationship for a portfolio of strategic customers throughout the customer lifecycle, from activation and adoption through optimization, expansion, and renewal. You will develop tailored Customer Success Plans that connect each customer’s technical environment and business objectives with measurable outcomes from the Veeam platform.
You will assess customer recovery readiness, identify opportunities to improve data resilience, and provide strategic recommendations based on individual customer objectives. Responsibilities include facilitating recovery simulations, resilience reviews, architecture discussions, health assessments, protection-strategy evaluations, and solution-adoption planning.
The position requires proactive customer-health management. You will monitor adoption trends and other health signals, identify risks before they affect retention, develop mitigation plans, and work with Account Executives and Customer Success leadership to identify expansion opportunities based on demonstrated customer outcomes and product adoption.
You will also prepare executive-ready business reviews, resilience reports, and success updates for stakeholders ranging from technical leaders to Directors, Vice Presidents, CISOs, and CIOs. Strategic guidance may cover data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and optimization of the customer’s Veeam portfolio.
This is a high-touch Customer Success position supporting a limited portfolio of valuable customers, typically organizations representing more than $200,000 in annual recurring revenue.
Candidates need 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, or Professional Services, particularly involving data protection and recovery technologies.
Strong technical knowledge is expected across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation. Candidates should also have experience designing or validating protection strategies, recovery-readiness programs, modernization initiatives, and migration projects.
A Veeam Certified Engineer (VMCE) certification is required or must be obtained within an agreed timeframe after joining. Additional AWS, Azure, CISSP, CCSP, Security+, VCP, RHCE, Microsoft, or CCNA certifications are advantageous.
Veeam Software
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