Insurance Case Manager – Life Insurance Operations (US Remote)

Job Overview

The Insurance Case Manager will manage pending life insurance applications from investigation through resolution, working across underwriting, new business, policy administration, carrier, and agent teams while using portfolio data to identify recurring blockers and process-improvement opportunities.

Key Responsibilities

• Own and actively manage a portfolio of pending or stalled life insurance applications.
• Initially focus on Indexed Universal Life applications.
• Develop a detailed working understanding of the complete application-to-issue lifecycle.
• Identify where and why individual insurance cases are delayed.
• Independently investigate complex cases and determine root causes.
• Identify and execute the appropriate next actions needed to move cases toward resolution.
• Coordinate across underwriting, new business, policy administration, sales and agent teams, and insurance carriers.
• Lead recurring calls with carrier partners covering pending-case status, aging, blockers, and resolution plans.
• Escalate cases appropriately when carrier-side or internal intervention is required.
• Maintain accurate case status, actions, and documentation in Salesforce and other internal systems.
• Use Salesforce, Mode, Hex, or similar tools to research individual cases and reconcile information.
• Analyze patterns and trends across the complete pending-case portfolio.
• Build and maintain reporting covering pending inventory, aging, case stage, blockers, carrier, product, and outcomes.
• Identify systemic trends rather than treating every delayed application as an isolated case.
• Partner with Operations, Product, and Systems teams when delays result from system defects, workflow gaps, or process limitations.
• Recommend and help implement process improvements based on recurring failure points.

Required Qualifications

• Significant experience in life insurance new business, case management, underwriting support, or policy administration.
• Strong working knowledge of life insurance products.
• Strong understanding of the life insurance application-to-issue lifecycle.
• Ability to independently prioritize a portfolio of pending cases according to urgency and impact.
• Ability to diagnose case blockers and drive resolution with minimal oversight.
• Experience partnering directly with carrier underwriting or new business teams.
• Experience resolving outstanding requirements and other insurance-case blockers.
• Strong analytical skills with the ability to identify trends across a portfolio rather than focusing only on individual cases.
• Excellent written and verbal communication skills.
• Experience leading or participating in carrier-facing calls.
• Ability to operate effectively in a fast-paced and evolving environment.
• Ability to adapt to new insurance products and carrier processes.

Preferred Qualifications

• Salesforce experience is strongly preferred.
• Experience with Mode, Hex, SQL, or similar analytics and reporting tools is considered a significant advantage.
• Experience specifically with Indexed Universal Life products is considered a plus.

Case Management & Insurance Operations

• Life insurance new business
• Pending application management
• Underwriting support
• Policy administration
• Carrier coordination
• Indexed Universal Life
• Application-to-issue lifecycle
• Case escalation
• Pending inventory analysis
• Process improvement

Analytics & Reporting

This role requires looking beyond individual pending applications to understand patterns across the broader portfolio. You will use available systems and data to analyze case aging, stages, blockers, carriers, products, and outcomes.

Salesforce is strongly preferred, while experience with Mode, Hex, SQL, or comparable analytics and reporting tools is considered an advantage.

Cross-Functional Collaboration

The Insurance Case Manager will work directly with carrier underwriting and new business teams as well as Ethos teams across policy administration, Operations, Product, Systems, Sales, and agent relationships.

When recurring delays result from system defects, workflow gaps, or process limitations, the role is expected to surface those patterns and help develop improvements rather than repeatedly addressing the same problem case by case.

Compensation

The U.S. national base salary range for this full-time position is $90,000–$120,000 USD per year.

Ethos states that individual pay within the range is determined by factors including work location, job-related skills, experience, and relevant education or training. The stated range covers base salary only and does not include applicable bonus, equity, or benefits.

Remote Work

This position is explicitly listed as Remote US. The supplied employer listing does not specify individual state restrictions, required time zones, travel requirements, work-authorization requirements, or equipment arrangements.

Recruitment Safety

Ethos states that legitimate recruitment communications will only come from email addresses ending in @ethos.com or @getethos.com.

The employer states that it will never request payment, banking details, or sensitive personal information during the hiring process.