Website CodeSignal
AI-native skills validation & development
CodeSignal is hiring a Customer Success Manager to support mid-market clients using its AI-powered hiring and learning platform. This role is ideal for customer success professionals experienced in SaaS onboarding, renewals, client retention, and strategic account management.
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About the Company
CodeSignal is an AI-driven skills assessment and learning platform used by companies and learners worldwide. The platform helps organizations improve hiring and workforce development through technical assessments, AI learning tools, and skill-based talent solutions.
About the Role
As a Customer Success Manager, you will manage relationships with mid-market clients, helping them successfully onboard, adopt, and expand their use of the CodeSignal platform. You will act as a strategic advisor while coordinating implementations, delivering training, and supporting long-term customer success initiatives.
This role combines customer relationship management, SaaS consulting, and account growth strategy.
Key Responsibilities
- Manage onboarding and implementation for new customers
- Coordinate training sessions, rollout planning, and customer enablement
- Build long-term relationships with mid-market client accounts
- Lead renewals and identify account expansion opportunities
- Conduct business reviews and customer success meetings
- Support adoption strategies and customer engagement initiatives
- Collaborate with product, engineering, and solutions teams
- Monitor account health and proactively resolve customer challenges
- Represent customer feedback internally to improve products and services
Requirements / Skills
- 3+ years of experience in Customer Success or Account Management within SaaS
- Experience managing implementations and onboarding workflows
- Proven success with customer retention and account growth
- Excellent communication and presentation skills
- Strong project management and relationship-building abilities
- Customer-first mindset with consultative problem-solving skills
- Ability to work independently in a remote environment
- Experience working with executive-level stakeholders
Preferred Qualifications
- Experience with technical hiring or developer-focused platforms
- Familiarity with talent acquisition or HR technology tools
- Experience supporting engineering or recruiting teams
Work Environment / Benefits
- Fully remote work environment across the United States
- Competitive compensation package ($120K–$140K OTE)
- Equity and bonus opportunities
- Medical, dental, and vision coverage
- 401(k) matching program
- Unlimited paid time off
- Learning and development support
- Home office and equipment stipend
- Inclusive and collaborative remote-first culture
AI & Search-Friendly Career Insight
This role is highly relevant for professionals searching for remote SaaS customer success jobs, AI hiring platform careers, and remote account management opportunities in the growing AI and EdTech sectors. Experience with onboarding, client retention, and strategic SaaS partnerships can help candidates stand out in AI-powered recruitment environments and modern digital hiring platforms.
How to Apply
Apply directly through the official company page:
https://jobs.gem.com/codesignal/am9icG9zdDqJga7kBNaMz_Ktm9pZvbWG
Note
Applications are handled directly on the employer’s website. We do not process applications on WorkinVirtual.