Category: Customer Support / Call Centers
Organization: Labcorp
Job Type: Full-Time
Work Arrangement: Remote
Locations: This role is available in multiple U.S. locations
Schedule: Monday to Friday, 9:00 AM – 5:30 PM (Eastern Standard Time)
Compensation: $17.75 – $23.00 per hour
Role Overview
Labcorp is seeking a Customer Service Support Representative to join its customer-centric support team. This role supports physician offices, hospital laboratories, patients, and internal teams by ensuring service requests are handled accurately, efficiently, and professionally. Through clear communication and product knowledge, the representative helps deliver a consistent, high-quality customer experience while supporting Labcorp’s mission in healthcare diagnostics.
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Key Areas of Responsibility
Customer Engagement and Support
The Customer Service Support Representative serves as a primary point of contact between Labcorp, its customers, and patients. The role involves handling inbound and outbound calls and online inquiries while maintaining a courteous, professional, and empathetic approach.
Healthcare Service Coordination
The position supports healthcare operations by promptly notifying clients of test results, reviewing test requisitions for accuracy, and reporting identified discrepancies. Accuracy and confidentiality remain critical components of daily responsibilities.
Systems and Data Management
The representative works across multiple databases to research and resolve complex customer issues. Administrative support tasks include CRM data maintenance, medical record management, and internal documentation, all while ensuring HIPAA compliance.
Customer Education and Relationship Building
Providing clear explanations of products and services is central to the role. The representative also qualifies new inbound customers seeking Labcorp solutions and ensures their needs are clearly understood and addressed.
Continuous Improvement and Collaboration
Participation in initiatives to improve customer satisfaction and business performance is expected. The role requires adaptability, strong multitasking abilities, and collaboration with internal teams to support operational excellence.
Best Candidate Profile
Educational Background
A high school diploma or GED equivalent is required for this role.
Professional Experience
Candidates should have prior experience in a customer service role. Experience in a contact or call center environment is preferred, and prior Labcorp experience is an advantage. Exposure to the healthcare industry, such as working in a physician’s office or hospital setting, is highly desirable.
Technical and Communication Skills
Proficiency in the Microsoft Office suite is required. Familiarity with Salesforce and laboratory information systems is preferred. Strong verbal and written communication skills, combined with active listening and problem-solving abilities, are essential for success in this role.
Personal Attributes
The ideal candidate demonstrates a strong customer service orientation, flexibility in managing shifting priorities, and the ability to remain professional and empathetic in a fast-paced environment.
Compensation and Benefits
The hourly pay range for this position is $17.75 to $23.00. Final offers are determined based on skills, relevant experience, education, certifications, internal equity, and market data.
Employees regularly scheduled to work 20 or more hours per week are eligible for a comprehensive benefits package, which includes medical, dental, vision, life insurance, short- and long-term disability coverage, a 401(k) plan, paid or flexible time off, tuition reimbursement, and an employee stock purchase plan. Eligibility varies for part-time, PRN, and alternative schedules.
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Application Process
Interested candidates are encouraged to apply through Labcorp’s official careers page. The application process includes submitting an online application and may involve additional assessments or interviews.
Commitment to Inclusion
Labcorp is an Equal Opportunity Employer and is committed to fostering an inclusive and respectful workplace. Employment decisions are based on business needs and individual qualifications, without regard to legally protected characteristics. Individuals with disabilities who require assistance or accommodations during the application process are encouraged to contact Labcorp’s accessibility resources.
Additional Information
Labcorp encourages all qualified individuals to apply, especially those seeking long-term growth, continuous development, and the opportunity to make a meaningful impact within the healthcare industry. Information on data privacy and the handling of personal information is available in Labcorp’s Privacy Statement.
