What is the Retail Team Member role at Ampol Gracemere?

The Retail Team Member supports day-to-day store operations by delivering friendly customer service, merchandising and managing stock, processing POS transactions and reconciliations, and assisting the Store Manager to maintain safety and operational standards.

What shifts and availability are required?

Applicants should be flexible to work varied rosters, including weekends and overnight shifts. Exact shift patterns are set by the store roster and discussed during recruitment.

Is prior retail experience mandatory?

Prior retail experience is valued but not strictly required. Ampol provides comprehensive training and support for new team members to learn store operations and POS processes.

How much does the role pay?

Pay is determined according to applicable awards and Ampol pay scales. Candidates can review retail pay rates under section 16 of the Vehicle Repair, Services and Retail Award 2020 on the Fair Work website for current rates.

How do I apply and what happens next?

Interested candidates should submit an application through Ampol’s recruitment portal. Shortlisted applicants will be contacted with details of the next steps, which typically include an interview and reference checks.

Ampol Retail Jobs Gracemere | Competitive Salary + Growth Opportunities

Organization: Ampol
Location: Gracemere Retail, Queensland, Australia
Date: 13 September 2025

Organization Profile

Ampol is one of Australia’s most recognised convenience retailers, known for powering everyday journeys with ease and reliability. With a focus on exceptional service and strong community presence, the company continues to be a trusted stop for fuel, essentials, and convenience shopping nationwide.

Job at a Glance

The Retail Team Member role at Ampol’s Gracemere outlet is designed for individuals who enjoy working with people, thrive in dynamic environments, and are ready to take ownership of their responsibilities. The position combines customer service with operational support, making it crucial to the store’s success.

Areas of Accountability

Customer Experience and Service

Retail Team Members are the face of Ampol, ensuring every customer receives friendly, fast, and helpful service. From a warm greeting to problem-solving, the role emphasizes creating memorable customer interactions.

Store Operations and Team Support

The position involves maintaining stock levels, merchandising shelves, and ensuring safe, accurate transactions at the point of sale. Team members also provide operational support to the Store Manager, contributing to the smooth flow of daily tasks.

Safety, Accuracy, and Flexibility

A strong focus on workplace safety and attention to detail is essential. Team members are expected to adapt to flexible rosters, including weekends and overnight shifts, demonstrating reliability and commitment.

Candidate Profile

Requirements

Strong customer service mindset
Ability to manage stock, merchandising, and cash transactions
Team-oriented approach with collaborative skills
Keen attention to detail and safety practices
Flexibility to work varied shifts, including overnight and weekends

Preferred Qualifications

Previous retail experience is valued, though comprehensive training and ongoing support are provided to all new hires.

What Ampol Offers

Thorough training programs to help new team members succeed
Flexibility in rostering to support work-life balance
Autonomy in managing responsibilities with room for ownership
Career progression opportunities within one of Australia’s largest retail networks

Application Instructions

Candidates interested in joining Ampol can apply through the company’s recruitment portal. Successful applicants will be contacted and guided through the next steps of the hiring process.

Apply

Additional Information

Ampol is committed to fostering a workplace that celebrates diversity and inclusion. Applicants from all backgrounds, including Aboriginal and Torres Strait Islander communities, LGBTQ+ individuals, and people of diverse genders, are encouraged to apply.

For information on pay rates, candidates can refer to section 16 of the Vehicle Repair, Services and Retail Award 2020 on the Fair Work website. Ampol has been recognised as an employer of choice for women and holds an Employer Brand award from LinkedIn. For more details, you can visit the Ampol official careers portal.