Technical Support Engineer – Laravel & Vue.js (Remote, Europe)

Website Nordhealth

Nordhealth Hello, we’re Nordhealth. We build products that redefine healthcare.

Position: Technical Support Engineer – Laravel & Vue.js
Company: Nordhealth
Location: Fully Remote (European Time Zones)
Type: Full-Time Technical Support
Experience: 2+ Years Laravel & Vue.js Development
Department: Engineering & Customer Support

Company Overview

Nordhealth stands as the premier provider of cloud-based Practice Information Management Systems for veterinary and therapy professionals worldwide. As a publicly-traded organization (Euronext Growth Oslo: NORDH), we’ve achieved remarkable growth, expanding our annual recurring revenue and team size nearly tenfold over three years. Our software platforms serve over 30,000 healthcare professionals across 35+ countries, supporting treatment for more than 20 million patients annually.

EasyPractice, our flagship therapy management platform, empowers clinicians with intuitive administrative tools while serving 40,000+ users globally. We’re committed to enhancing patient care through innovative technology with an ambitious vision to support 200 million patients by 2030.

Technical Support Role

We’re seeking an experienced Technical Support Engineer with strong Laravel and Vue.js expertise to provide advanced technical assistance for our growing customer base. This position bridges customer support and software development, focusing on resolving complex technical issues while maintaining system stability and performance.

Key Responsibilities

Advanced Technical Support:

  • Investigate and resolve escalated technical issues from frontline support teams

  • Debug and implement fixes for software defects in Laravel and Vue.js applications

  • Troubleshoot performance bottlenecks and system integration challenges

  • Maintain and optimize existing codebase for enhanced reliability and scalability

Customer-Focused Problem Solving:

  • Translate complex technical solutions into customer-friendly explanations

  • Prioritize support tickets based on business impact and user needs

  • Collaborate with product teams to address recurring technical challenges

  • Document solutions and contribute to internal knowledge base development

Technical Collaboration:

  • Work closely with development teams on complex issue resolution

  • Participate in code reviews and technical discussions

  • Support system maintenance and performance optimization initiatives

  • Contribute to continuous improvement of support processes and tools

Required Qualifications

  • Professional experience with Laravel framework and PHP development

  • Strong proficiency in Vue.js (versions 2.x/3.x) for frontend applications

  • Solid understanding of database management systems (MySQL, PostgreSQL)

  • Experience troubleshooting technical issues in customer-facing roles

  • Ability to manage remote server administration and deployment processes

  • Excellent problem-solving skills with independent work capability

  • Strong communication skills for technical and non-technical audiences

  • Collaborative mindset with proactive approach to continuous learning

Technical Environment

  • Backend Framework: Laravel 10.x

  • Frontend Technology: Vue.js 2.x/3.x

  • Cloud Infrastructure: AWS Services

  • Database Systems: MySQL 8

  • Styling Frameworks: Bootstrap, TailwindCSS

  • Development Practices: Continuous integration and deployment

Preferred Qualifications

  • Experience with DevOps practices and Docker containerization

  • Knowledge of CI/CD pipelines and automated testing frameworks

  • Background in SaaS company environments with global customer bases

  • Familiarity with healthcare or practice management software

Compensation & Benefits

  • Fully remote position within European time zones

  • Flexible working hours supporting work-life balance

  • Annual company gatherings for team connection

  • Supportive, collaborative team environment

  • Professional development opportunities

  • Competitive compensation package

  • Opportunity to impact healthcare technology evolution

Our Work Culture

  • Remote-First Excellence: Distributed team with global collaboration

  • Continuous Improvement: Focus on professional and technical growth

  • Autonomous Responsibility: Trust-based work environment

  • Diverse Perspectives: International team with inclusive culture

  • Customer-Centric Innovation: Technology driven by user needs

Ideal Candidate Profile

  • Technical professional passionate about problem-solving

  • Customer-focused engineer with strong communication skills

  • Independent worker comfortable in remote environments

  • Continuous learner staying current with technology trends

  • Collaborative team member valuing diverse perspectives

Join Our Healthcare Technology Mission

Apply for the Technical Support Engineer Position

Tagged as: European remote jobs, Healthcare Technology, Laravel Developer, PHP Developer, Remote Tech Support, SaaS support, Technical Support Engineer, Vue.js Engineer

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