Website Bask Health
Click to explore Private Beta The Platform for Telehealth
Location:Â New York, NY (or Remote for exceptional candidates)
Company:Â Bask Health
Position:Â Senior Customer Success Advocate
Also See: Remote Customer Service Representative
Drive Customer Growth at a Leading Telehealth Platform
Bask Health is the premier telehealth platform, empowering entrepreneurs and businesses to launch and scale direct-to-consumer (DTC) telemedicine companies. We abstract industry complexity into an intuitive, feature-rich platform, putting success directly into our customers’ hands. We are a high-growth, high-performance startup where Speed Wins, guided by data, customer obsession, and a culture of extreme ownership and accountability.
The Role: Senior Customer Success Advocate
We are seeking an entrepreneurial, hands-on Customer Success Advocate to become the primary strategic partner for our customers. You will own the entire customer lifecycle—from onboarding to renewal and expansion—ensuring they achieve maximum value from the Bask platform. This is not a support role; it’s a strategic, data-driven partnership position where you will directly influence customer growth, retention, and our product roadmap. You will thrive in our fast-paced environment where no task is too small or too tall.
Key Responsibilities:
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Manage and nurture customer relationships, leading strategic onboarding, driving adoption, ensuring value realization, and securing renewals and expansions.
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Act as a trusted advisor to customer stakeholders, developing custom engagement plans that drive user adoption and support their unique patient needs.
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Analyze customer usage metrics and health scores to identify trends, predict risk, and communicate actionable insights and opportunities.
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Conduct program demos, provide expert technical guidance, and recommend innovative ways for customers to leverage the Bask platform fully.
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Work closely with Product, Sales, and Marketing teams to relay customer feedback, advocate for needs, and contribute to company strategy.
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Build case studies and champion customer success stories internally and externally.
Who You Are (Requirements):
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5+ years of experience in a strategic Customer Success, Account Management, or Client Services role within a B2B SaaS company.
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Proven experience managing a book of business with large to enterprise-sized clients.
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Background in e-commerce, DTC brands, or the telehealth/healthtech space is highly preferred.
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A creative problem-solver with an entrepreneurial spirit and a relentless determination to succeed.
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Highly articulate with exceptional written and verbal communication skills; able to influence and build trust at executive levels.
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Extremely organized with the ability to juggle multiple priorities in a dynamic, fast-paced startup environment.
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Independent and proactive, with a low ego and a collaborative, “no task is beneath me” attitude.
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Comfortable with a schedule that includes weekend availability as needed to support customer launches and critical needs.
Our Culture & What We Offer:
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Play a central role in helping customers build multi-million dollar businesses.
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Join a rapidly scaling startup where your contributions are highly visible and directly shape the company’s trajectory.
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Work within our core tenets: Speed Wins, Intuition Then Data, Customer-Obsession, and Ownership & Accountability, Together.
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Collaborate with a small, talented, and supportive team where you’ll wear multiple hats and have significant autonomy.
How to Apply:
If you are a strategic, customer-obsessed professional who thrives on ownership and wants to help define the future of telehealth, we want to hear from you.
Apply through our official careers portal:Â https://jobs.bask.health/careers/E4F2D73276