Website Omni Interactions
Flexible Customer Support Solutions
Company:Â Omni Interactions
Location:Â Remote (United States, with location restrictions*)
Also See: Customer Service Position
Build Your Schedule as a Remote Customer Service Contractor
Omni Interactions is a leading provider of outsourced customer experience solutions, partnering with a wide range of clients, including many Fortune 500 companies. We connect businesses with skilled independent contractors who deliver exceptional support from their own home offices.
We are looking for friendly, tech-savvy individuals to join our network as Remote Customer Service Representatives in an independent contractor role. In this position, you will handle primarily inbound phone calls (and possibly chat/email) for various client programs, providing outstanding service and resolving customer inquiries. If you are a self-motivated professional with excellent communication skills and a reliable home office setup, this is your opportunity to create a flexible work schedule and earn income supporting top brands.
Your Role: Deliver Outstanding Customer Support from Home
As an independent contractor with Omni, you will be the voice and first point of contact for our clients’ customers, handling a variety of service and support tasks.
Key Responsibilities:
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Provide professional and empathetic customer service primarily via inbound phone calls, with potential for chat and email support.
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Efficiently resolve customer inquiries, troubleshoot issues, and provide accurate information in line with client-specific guidelines.
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Maintain a friendly, patient, and professional demeanor in all customer interactions.
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Utilize technology and multiple software applications to manage customer accounts and document interactions.
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Adhere to scheduled hours and client performance standards to ensure quality service delivery.
Who You Are (Ideal Contractor Profile):
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Possesses exceptional verbal and written communication skills in English.
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Has a proven track record in customer service with a strong ability to solve problems and pay close attention to detail.
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Is self-motivated, proactive, and resourceful, able to work independently with minimal supervision.
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Tech-proficient, comfortable using computers, various software, and navigating multiple systems simultaneously.
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Able to maintain a quiet, dedicated, and professional home workspace free from background noise.
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Meets all strict technology and internet requirements (see below).
Mandatory Technology & Workspace Requirements:
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Computer: A personal computer (desktop/laptop) with a minimum of 8GB RAM. Tablets, iPads, Chromebooks, or Amazon Fire devices are NOT permitted.
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Operating System:Â Windows 11Â is required (some clients may accept AppleOS).
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Internet: High-speed, wired internet connection with minimum speeds of 10 Mbps download / 5 Mbps upload. Mobile hotspots, satellite internet (e.g., Starlink), and cellular home internet are NOT supported.
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Peripherals: A wired USB headset with microphone and a smartphone for authentication.
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Location: Applicants must reside in the United States. Contracting is NOT available for residents of: Alaska, California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota (Minneapolis/St. Paul), New Jersey, New York, Oregon, Rhode Island, Vermont, Virginia, Washington, Washington DC, or Flagstaff/Tucson, Arizona.
Contract & Compensation Details:
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This is an Independent Contractor position. You are not an employee of Omni Interactions. Contractors are responsible for their own taxes and do not receive employee benefits.
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Hourly rates range from $14 to $20, depending on the specific client program. Additional incentive opportunities may be available.
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Flexible scheduling within client hours of operation, with most hours available on weekdays during daytime.
Ready to Start Your Contracting Journey?
If you meet all requirements and are ready to provide top-tier customer support from home, we encourage you to apply.
Apply for the Remote Customer Service Representative Position:
https://us-3.fountain.com/apply/omni/opening/us-remote-work-from-home-customer-service-rep-in-a-contractor-role-omni?utm_medium=Direct&utm_source=direct
Note: Applications are only accepted on laptops or desktop computers.