Website Arcadia
Solutions to power the new energy era
Lead and scale a high-impact Customer Success organization at a fast-growing energy technology company. This remote leadership role is ideal for experienced professionals who excel at building teams, driving customer outcomes, and transforming customer experience into a strategic growth engine.
Browse more remote jobs: https://workinvirtual.com/remote-jobs/
About the Company
Arcadia is a leading energy data and solutions platform helping enterprises manage energy usage, reduce costs, and achieve sustainability goals. Through advanced data platforms and AI-powered insights, Arcadia enables organizations to optimize energy procurement, track emissions, and streamline operations across large-scale facilities.
The company works with enterprise clients to deliver innovative solutions across energy management, sustainability reporting, and cost optimization.
Key Responsibilities
Leadership & Team Development
- Lead and scale a team of Customer Success Managers across enterprise accounts
- Coach and mentor team members to improve performance and customer engagement
- Foster a culture of accountability, ownership, and continuous improvement
Customer Experience Strategy
- Define and implement a best-in-class customer experience framework
- Establish structured engagement models including onboarding, account reviews, and renewal planning
- Transition the organization from reactive support to proactive value delivery
Strategic Account Management
- Oversee key enterprise customers and ensure alignment with business objectives
- Act as an executive sponsor for high-value accounts
- Support complex customer scenarios and escalations when needed
Operational Excellence
- Build scalable processes for forecasting, reporting, and account management
- Improve tools, workflows, and data visibility in collaboration with internal teams
- Drive consistency across customer segments while maintaining flexibility for strategic clients
Cross-Functional Collaboration
- Partner with Sales, Product, Engineering, and Support teams to enhance customer outcomes
- Provide customer feedback to influence product development and roadmap decisions
- Support retention and expansion initiatives through value-driven engagement
Requirements / Skills
- 8–10+ years of experience in Customer Success, delivery, or related roles
- Proven leadership experience managing and scaling Customer Success teams
- Strong background in B2B SaaS or technology-enabled services
- Experience working with enterprise and strategic accounts
- Demonstrated ability to build and optimize customer success frameworks and processes
- Strong analytical and operational skills with a data-driven mindset
- Excellent communication and stakeholder management abilities
- Ability to balance customer needs with business objectives
Work Environment / Benefits
- Fully remote role within the United States
- Competitive salary range of $117,000–$211,000 USD
- Flexible PTO with no fixed limits
- Comprehensive health, dental, and vision coverage
- Paid parental leave and additional wellness benefits
- Professional development and volunteer days
- Collaborative and mission-driven work culture focused on sustainability
How to Apply
Apply directly through the official job page:
https://job-boards.greenhouse.io/arcadiacareers/jobs/8431681002
Note: Applications are handled on the employer’s official website. WorkinVirtual is not responsible for the hiring process.