Website Chili Piper
Double your pipeline.
Location:Â 100% Remote (Must work PST/CST Hours)
Eligibility: Candidates located between PST and GMT+3 time zones only.
Company:Â Chili Piper
Position:Â Customer Success Manager
Also See: Remote Customer Service Representative
Drive Customer Growth at a High-Growth Sales Tech Startup
Chili Piper is a fully remote, industry-leading B2B SaaS company that helps revenue teams instantly convert inbound leads into qualified meetings. We are growing fast, solving complex problems, and having fun while building the company of the future. If you’re a technical, solutions-driven professional passionate about customer success in a high-autonomy startup environment, join our mission to help businesses connect with buyers faster.
The Role: Customer Success Manager
As a Customer Success Manager, you will be the strategic owner for a portfolio of up to 60 customers, responsible for driving their onboarding, adoption, and expansion. This is a highly technical hands-on role where you will act as both a consultant and a product expert, leveraging your CRM and marketing automation knowledge to prove ROI, solve complex technical issues, and build strong advocates. Success means ensuring your customers achieve fast time-to-value and scale their use of Chili Piper.
Key Responsibilities:
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Own the end-to-end customer journey from kick-off, ensuring rapid implementation and demonstrable ROI.
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Coach customers on advanced use cases, acting as a trusted advisor on sales/marketing tech stacks (Salesforce, Marketo, HubSpot).
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Identify and mitigate risks, present growth opportunities, and act as the primary escalation point for technical issues.
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Collaborate internally with Sales, Marketing, and Support teams to advocate for customer needs and drive solutions.
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Build strong customer relationships to develop case studies, references, and identify expansion opportunities for the Account Management team.
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Create internal best practices and user stories to enhance the customer experience and team efficiency.
Required Skills & Experience:
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1-2+ years of hands-on experience with Salesforce (Administrator/Implementation); SFDC Certifications are a strong plus.
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1-2+ years of experience with Marketing Automation platforms (Marketo, Pardot, HubSpot); relevant certifications are a plus.
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Technical proficiency is required: A working understanding of Javascript, HTML, and CSS for troubleshooting and implementation support.
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Proven experience in a technical customer-facing role (Customer Success, Technical Account Management, Solutions Consulting) within a B2B SaaS environment.
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A motivated, solutions-driven, and conscientious work style, thriving in a fast-paced, fully remote startup.
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Exceptional communication skills, both written and verbal, with the ability to manage cross-functional projects.
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A genuine passion for driving customer success, retention, and expansion.
Why You’ll Love Being a Piper:
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We’ve been fully remote since 2016. Work from anywhere with freedom and ownership over your results.
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Solve interesting problems with a product that is changing how sales teams operate.
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Exceptional Compensation & Benefits:
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Competitive salary +Â equity (stock options)Â for all employees.
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Unlimited PTOÂ (and we use it!), generous health/dental/vision insurance.
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$2,000 annual professional development stipend.
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Home office setup and any tech you need.
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Legendary annual company retreats (past locations: Paris, Iceland, Morocco, India).
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Our first value is Help—helping customers, prospects, and each other succeed.
How to Apply:
If you are a technical customer success professional ready to own strategic relationships and grow with a dynamic global team, we encourage you to apply.
Submit your application via our official careers page:Â https://www.chilipiper.com/careers?ashby_jid=9caf9cb4-b51d-4f20-b269-dadca1c1f2a9#work
*Note: This role requires working PST/CST hours and is open to candidates located in time zones between PST and GMT+3 only.*