Website Typeform
Build forms at the drop of a prompt
Join a leading SaaS company helping businesses transform how they collect and use data. This remote role is ideal for professionals with a research background who want to apply their expertise in a customer-facing environment while working with enterprise clients.
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About the Company
Typeform is a globally recognized platform that enables businesses to create engaging forms, surveys, and quizzes. Trusted by over 150,000 companies worldwide, Typeform processes hundreds of millions of responses annually and integrates with popular tools like Slack, Zapier, and HubSpot.
The company focuses on creating human-centered data collection experiences that help organizations better understand their audiences.
Key Responsibilities
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Lead onboarding programs for enterprise customers, particularly those focused on research and insights
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Partner with clients to define research goals, success metrics, and early outcomes
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Deliver tailored onboarding sessions covering research design, product usage, and workflow setup
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Translate customer research requirements into scalable and effective solutions using the platform
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Collaborate with Account Executives and Customer Success teams to ensure a smooth onboarding experience
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Monitor onboarding progress, engagement, and product adoption to identify opportunities and risks
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Develop and refine onboarding playbooks for research-driven customers
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Act as an internal advocate for customers by sharing feedback with product and support teams
Requirements / Skills
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Background in research fields such as user research, UX research, market research, analytics, or social sciences
OR experience in a customer-facing SaaS role working with data-driven or research-focused clients -
Strong communication and presentation skills, with the ability to lead workshops and onboarding sessions
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Analytical mindset with strong project management and organizational abilities
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Ability to interpret data, research insights, and product usage signals to guide decisions
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Empathy for customer needs, particularly in research and insights environments
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Experience working cross-functionally with sales, product, and engineering teams
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Familiarity with research tools, survey platforms, or SaaS environments is a plus
Work Environment / Benefits
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Fully remote role based in the United States
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Competitive salary range of $120,000–$160,000 USD plus performance-based bonus (5–10%)
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Opportunity to work with enterprise clients and research-driven organizations
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Collaborative and inclusive work culture focused on innovation and growth
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Exposure to a widely used global SaaS platform with strong market presence
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Equal opportunity employer committed to diversity and inclusion
How to Apply
Apply directly through the official job page:
https://job-boards.greenhouse.io/typeform/jobs/7544003
Note: Applications are handled on the employer’s official website. WorkinVirtual is not responsible for the hiring process.