Website IFTTT
Automate. Save time. Get more done.
Company: IFTTT
Location: Remote, Eastern Time Zone
Job Type: Full time Consultant
Compensation: $18 – $29 per hour
Also See: Innovation Operations Manager
Engage the Community and Empower Users at a Leading Automation Platform
IFTTT helps everything work better together. With over 30 million users, 160,000 Pro customers, and more than 1,000 supported services, we are the established no code standard for connecting anything in our growing digital world. We believe IFTTT can become the platform of choice for Digital Creators and DIYers looking to automate their businesses, grow their communities, and connect their homes
The Community and Support Specialist is a hybrid role that splits time between community management and user support. You will help keep our Pro users engaged across channels while also providing expert support to help them build and troubleshoot Applets. You will work with a small collaborative team that interacts with every part of IFTTT giving you the opportunity to make a meaningful impact on the platform and the user experience
The Opportunity
As a Community and Support Specialist you will manage and engage with users on Reddit, Discord, and App Store reviews. You will respond to questions, posts, and feedback to foster a positive community experience while helping users discover new ways to get value from IFTTT Pro. On the support side you will efficiently triage support tickets, assist users in building Applets using filter code, and create and improve help center documentation
What You’ll Do
Community Management – 50 percent
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Manage and engage with users on Reddit, Discord, and App Store reviews
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Respond to questions, posts, and feedback to foster a positive community experience
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Help users discover new ways to get value from IFTTT Pro
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Collaborate on campaigns and initiatives to boost community engagement
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Identify patterns in community discussions that inform product and content improvements
User Support – 50 percent
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Efficiently triage support tickets from IFTTT users
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Assist users in building Applets, including using filter code in JavaScript
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Create, audit and improve help center documentation
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Identify and reproduce technical issues, suggesting enhancements and improving user experience
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Become an internal IFTTT expert who can answer product questions from colleagues
Who You Are
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You have prior experience managing online communities for software or SaaS products
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You have experience creating and editing help center or knowledge base content
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You have strong writing and communication skills
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You have a passion for troubleshooting and problem solving
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You have experience with community management across multiple platforms including Discord, Reddit, and app stores
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You have experience interacting with APIs and user authentication (OAuth 2)
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You have experience with JavaScript
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You have experience with CRM tools or email support Zendesk preferred
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You have experience working remotely
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You have fluency in written and spoken English
Work Schedule
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Monday to Friday, 9 am to 5 pm Eastern Time
How to Apply
Please upload your resume in the resume upload field. Include your cover letter in the Message to the Hiring Team field limited to 4000 characters. Applications without a cover letter will not be considered
In your cover letter please include examples of
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Links to Help Center or knowledge base articles you have written or meaningfully revised, or a brief list of documentation projects you have contributed to and your role in each
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Specific examples of community management experience including platforms managed such as Reddit, Discord, forums, or app store reviews, the types of interactions you handled, and your role
Location This position is fully remote within the Eastern Time Zone
Ready to engage the community and empower users at a leading automation platform
If you are a Community and Support Specialist with SaaS experience and a passion for helping users succeed we want to hear from you