Verizon invites dedicated, people-focused professionals to join its dynamic customer experience team — where every conversation helps customers stay connected to what matters most.
About the Role
In this fast-paced, customer-centric role, the Customer Service Representative plays a vital part in resolving issues, managing incidents, and delivering exceptional support. The role requires juggling multiple priorities while maintaining empathy and professionalism in every interaction.
This remote position offers the flexibility of working from home while occasionally attending in-person meetings or trainings. The schedule consists of 37.5 hours per week, ensuring a healthy balance between work and life.
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What You’ll Do
This role goes beyond answering calls — it’s about building trust and nurturing lasting customer relationships. Representatives are expected to:
- Engage customers with empathy and professionalism, delivering solutions that exceed expectations.
- Identify customer needs, resolve issues efficiently, and provide recommendations for Verizon products and services.
- Manage multiple inquiries simultaneously while maintaining a calm, problem-solving approach.
- Take ownership of customer concerns and ensure their satisfaction through proactive communication.
Who We’re Looking For
The ideal candidate is a consultative communicator who excels at connecting with people and driving goal achievement. They’re curious about business challenges and committed to helping customers find the best solutions.
Core Attributes:
- Strong empathy and emotional intelligence.
- Ability to stay composed in sensitive or high-pressure situations.
- Excellent multitasking and time management skills.
- A drive to meet daily performance and sales targets.
Preferred Qualifications
- Associate degree or at least 2+ years of relevant experience.
- Prior customer service call center experience.
- Background in collections or product/service sales.
- Strong verbal and written communication, with attention to detail and precision.
- Customer-first mindset and proven service excellence.
- Applicants must reside within 75 miles of the designated reporting location for the duration of employment. Verizon may occasionally require in-person attendance for meetings or team huddles.
Even if you don’t meet every preferred qualification, Verizon encourages you to apply — your passion and commitment may be the perfect fit.
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Work Environment
It is a remote role with occasional onsite sessions. Verizon provides all necessary tools and resources to ensure success while working from home.
Compensation & Benefits
Verizon offers an award-winning total rewards package designed to support your career growth and personal well-being. Depending on the role and location, employees may receive additional pay for overtime, holidays, or shift differentials.
Benefits include:
- Comprehensive health and wellness coverage
- 401(k) savings plan
- Stock incentive programs
- Paid time off
- Tuition assistance and adoption support
- Compensation: Salary varies by location and experience. For part-time roles, pay is adjusted according to hours worked.
Equal Opportunity Commitment
Verizon is an Equal Opportunity Employer, committed to diversity and inclusion. All qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
How to Apply
If this role resonates with your passion for service and connection, visit Verizon Careers and submit your application online.
Take the next step in a career that values empathy, growth, and impact.
