Remote Customer Success Specialist – Healthcare Technology (Australia Hours)

Website Cliniko

Software for people who care

Position: Customer Success Specialist – Healthcare Technology
Company: Cliniko
Location: 100% Remote (Global)
Type: Full-Time with 30-Hour Week
Schedule: Australian Business Hours (5 AM – 7 PM AEDT)
Salary: $90,000 AUD Equivalent + Exceptional Benefits

About Cliniko

Cliniko stands as the leading practice management software specifically designed for allied health professionals worldwide. Our comprehensive platform streamlines appointment scheduling, clinical note storage, video consultations, and administrative tasks for healthcare practitioners. Trusted by over 100,000 users daily across the globe, we’re dedicated to making healthcare management simpler and more effective.

Our Unique Work Culture

We operate as a fully remote team of 60 professionals spanning the globe, with our foundational roots in Melbourne, Australia. What sets us apart is our commitment to creating an exceptional work environment that prioritizes both professional excellence and personal well-being. We’ve eliminated traditional management hierarchies, time tracking, and scheduled meetings, instead fostering an atmosphere of autonomy, creativity, and mutual trust.

The Role: Customer Success Advocate

We’re seeking passionate individuals to join our customer success team during Australian business hours. In this role, you’ll serve as the primary point of contact for healthcare practitioners using our platform, helping them maximize their practice management efficiency and patient care capabilities.

What You’ll Do:

  • Provide exceptional customer support through chat and email channels

  • Guide potential customers in determining if Cliniko meets their practice needs

  • Manage customer communications across social media platforms

  • Collaborate with our development team to resolve technical issues

  • Work with third-party integration partners to solve customer challenges

  • Empower healthcare professionals to optimize their practice management

Who We’re Looking For:

We prioritize personality, passion, and work ethic over traditional credentials and experience. The ideal candidate possesses:

  • Exceptional English communication skills, both written and verbal

  • Natural empathy and ability to understand customer perspectives

  • Strong sense of humor and positive approach to problem-solving

  • Commitment to continuous improvement and learning

  • Ability to work autonomously while contributing to team success

Critical Requirements:

  • Must be available during Australian business hours (Monday-Friday, 5 AM – 7 PM AEDT)

  • Your entire workday must fall within 6 AM – 7 PM in your local time zone

  • Weekend shift options available in lieu of some weekday hours

  • Applications using AI-generated content will not be considered

Exceptional Benefits Package:

  • 30-hour work week with full-time compensation

  • $90,000 AUD salary (or equivalent in local currency)

  • Unlimited paid time off with 4-week annual minimum

  • Fully remote work from anywhere in the world

  • Complete computer equipment and ergonomic furniture

  • Weekly organic fruit delivery to your home

  • International team meet-ups and gatherings

  • Zero managers, meetings, or time tracking

  • Flexible scheduling within Australian hours

Application Process:

We receive thousands of applications for each position, so we’ve designed a process that helps us identify candidates who genuinely align with our values and approach.

Important Application Notes:

  • AI-generated applications will be automatically disqualified

  • No traditional resume or cover letter required

  • Focus on demonstrating your personality and communication skills

  • Answer all application questions thoroughly and accurately

  • Applications close November 7th at 11:59 PM AEDT

Selection Timeline:

  1. Initial application review (2 weeks post-closing)

  2. 5-minute introductory chat with founder

  3. Paid support task completion

  4. Team interviews

  5. Final selection and start date determination

We’re committed to responding to every applicant, regardless of outcome. While we cannot provide feedback during initial stages, we maintain transparency throughout the process.

Ready to Join Our Unique Remote Team?

Apply for the Customer Success Specialist Position

Tagged as: $90k Remote Jobs, Australian Remote Work, Customer Support Specialist, healthcare technology jobs, Remote Customer Success

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