Website The Tech Tribe
One of the World's Most Loved Programs and Communities for MSPs.
Company: The Tech Tribe
Location: 100% Remote (Global) | Full-Time
Also See: Workfront/Fusion Administrator
Job Description: Head of Community – Remote
Are you a passionate Community Builder eager to lead and scale a thriving global B2B network? The Tech Tribe is seeking a strategic Head of Community to own the end-to-end experience for our 10,000+ members across 4,000+ managed service provider (MSP) businesses.
This is a high-impact, fully remote leadership role where you will be the architect of connection, engagement, and retention for a passionate global tribe. If you have a proven track record of building B2B communities, leading teams, and driving engagement through both digital and in-person initiatives, we want you to help us write our next chapter.
About The Tech Tribe:
We are a bootstrapped, profitable, and mission-driven company with nearly a decade of sustainable growth. We empower IT service providers (MSPs) with the knowledge, tools, and community they need to build world-class businesses. Our tight-knit tribe is our greatest asset, and we are now investing in a dedicated leader to elevate our community to unprecedented levels of engagement and value.
Your Mission:
To reignite and scale our community engagement by crafting a world-class member experience. You will develop and execute the strategic vision for our community initiatives, fostering a culture of support, networking, and shared success that directly contributes to member retention and business growth.
Key Responsibilities:
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Develop and execute the annual vision, strategy, budget, and hiring plan for the global Tech Tribe community.
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Lead initiatives to grow engagement metrics in our core forum, fostering a supportive and active text-based environment.
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Design and manage networking initiatives, member onboarding journeys, awards/recognition programs, and results-focused groups to deepen member relationships.
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Oversee a calendar of high-value virtual and in-person events, including an industry influencer program.
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Own community moderation guidelines, lead the moderation team, and develop vendor partnership initiatives that benefit members.
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Establish KPIs to measure community health, implement regular feedback loops via surveys and advisory panels, and report on business impact.
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Start as an individual contributor and gradually build, mentor, and manage a dedicated community team.
Who You Are (The Ideal Candidate):
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A proven leader with experience building, managing, and growing B2B communities.
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Has a history of leading community teams and is equally adept as a hands-on contributor and a people manager.
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Comfortable and active in text-based community platforms and willing to show up on camera and at in-person events.
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A genuine “people geek” who believes deeply in the power of connection and service.
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Excels in a fully remote, async-friendly environment.
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Has at least 2 hours of daily overlap with Sydney, Australia business hours (GMT+11). Location in Australia or NZ is a significant plus.
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Experience in the MSP or broader tech industry is highly advantageous.
What We Offer:
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Competitive salary in a financially rock-solid, bootstrapped company with a history of zero layoffs.
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Work from anywhere with flexible hours focused on outcomes.
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Direct report to the CEO with significant autonomy and budget to bring your ideas to life.
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Dedicated budget for courses, books, and continual education.
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Join a small, nimble, ego-free team that values trust, transparency, and excellence.
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See the direct impact of your work in helping small business owners around the world succeed.
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Company laptop, 20 days annual leave, 12 public holiday days, and a paid day off for your birthday!
Ready to Lead a Tribe?
If you are a strategic community professional who thrives on building meaningful connections and driving engagement, apply today to become the heartbeat of The Tech Tribe.
👉 Apply for the Head of Community Position
The Tech Tribe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.