Website Bloomerang
You’re going to need a bigger goal.
Company: Bloomerang
Location: Remote, United States
Job Type: Full time
Compensation: $18.00 – $22.00 per hour plus benefits
Also See: Customer Service Support
Help Nonprofits Succeed by Providing Stellar Customer Support
Bloomerang believes change happens on purpose. We champion the power and potential of nonprofits igniting next level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more recruit more and retain more fueling maximum impact and raising the bar on what’s possible for the nonprofit sector
We are also in the business of creating thriving employees. Join a mission driven culture built on our core values of Simplify Care and Act. We know our people are the key to our success and we are proud to be home to some of the most innovative and skilled individuals in the workforce today
The Opportunity
As a Customer Support Specialist you will provide excellent customer service and day to day support for all of Bloomerang’s customers by answering their questions via email live chat and phone. You will help our wonderful customers make the most of the Bloomerang software ensuring proper utilization and success
What You’ll Do
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Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
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Demonstrate support for Support initiatives with stakeholders and promptly respond to questions and resolve issues via written verbal and electronic communication
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Carry your own weight in ticket volume approximately 25 interactions per day
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Assist our wonderful customers with the Bloomerang software
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Ensure proper software utilization by each of our customers
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Conduct new customer implementations and training
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Develop and deliver training webinars to both our customers and internal employees
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Write and create help documents and videos we will show you how
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Assist with general software quality assurance and testing
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Provide software design and functionality feedback to our Product Development team
Who You Are
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You have the ability to apply product knowledge obtained in new hire training and daily activities
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You have problem tracking skills to determine trends or patterns in client system issues
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You have a background in providing top notch customer service
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You have superb written and verbal communication skills
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You can solve problems quickly
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You have keen troubleshooting ability and general comfort with computers and software technology
Why Join Bloomerang
Health and Wellness
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Generous health vision and dental insurance options
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HealthiestYou healthcare service with convenient confidential access to quality doctors 24/7
Time Off
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Competitive PTO package including 20 PTO days 3 flex days 4 optional volunteer days 12 paid holidays
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Paid parental leave
401k
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401k match to help invest in your future
Equipment
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Everything you need to be successful shipped right to your door
Location This is a permanent full time fully remote position within the United States and select Canadian Provinces. Employees living in Indianapolis are welcome to work from our company headquarters
Ready to help nonprofits succeed through exceptional customer support
If you are a customer support professional with a passion for helping others and a comfort with technology we want to hear from you
Apply Now Customer Support Specialist at Bloomerang
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation