Community & Support Specialist (Remote Consultant) | EST Time Zone | $16-$20/hr

Website IFTTT

Automate. Save time. Get more done.

Location: 100% Remote (Must work EST hours)
Company: IFTTT (If This Then That)
Position: Community & Support Specialist (Consultant)
Hourly Rate: $16 – $20 USD (Based on experience)
Schedule: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time
Also See: Customer Experience Representative

Become the Voice & Expert for a Leading Automation Platform

IFTTT is the no-code standard that helps everything work better together. With over 30 million users and 160,000+ Pro customers, our platform empowers digital creators and DIYers to connect and automate their digital world. We are seeking a hybrid Community & Support Specialist to be the frontline expert who engages our vibrant user base and provides top-tier technical support. This fully remote consulting role offers a unique opportunity to shape the user experience for one of the most established names in automation.

The Role: Community & Support Specialist

This is a dual-focus role, split evenly between fostering community engagement and providing expert user support. You will be the voice of IFTTT across key platforms like Reddit, Discord, and app stores, while also diving deep into technical support tickets, JavaScript filter code, and Help Center documentation. Working with a small, collaborative team, you’ll have a direct impact on user satisfaction and platform growth, becoming an internal product expert in the process.

Key Responsibilities:

  • Actively manage and engage with the IFTTT community on Reddit, Discord, and app stores. Respond to questions, foster discussions, and help users discover advanced ways to use IFTTT Pro.

  • Efficiently triage and resolve support tickets. Assist Pro users in building, troubleshooting, and optimizing Applets, which may involve JavaScript filter code.

  • Create, audit, and improve Help Center documentation and knowledge base articles to empower users and defuse common support queries.

  • Identify patterns in community discussions and support tickets to provide actionable insights for product and content improvements.

  • Become the go-to internal resource for product questions, supporting colleagues across the organization.

Who You Are (Required Qualifications):

  • Proven experience managing online communities for a software or SaaS product (platforms like Discord, Reddit, forums).

  • Experience creating, writing, or meaningfully revising help center or knowledge base content.

  • Strong written communication skills with a passion for troubleshooting and problem-solving.

  • Technical aptitude: Experience with JavaScript and a foundational understanding of APIs and user authentication (OAuth 2).

  • Familiarity with CRM or email support tools (Zendesk experience is a plus).

  • Experience working in a fully remote environment.

  • Fluency in written and spoken English.

  • Must be available to work EST business hours (9 AM – 5 PM, Monday-Friday).

What We Offer:

  • Your work directly supports over 30 million users and shapes the experience for our growing Pro community.

  • Gain deep expertise in a leading automation platform, community strategy, and technical support.

  • Enjoy the freedom of a fully remote consulting position.

  • Join a small, dedicated team where your contributions are visible and valued.

How to Apply:

To be considered, you must submit a combined PDF containing your resume and a cover letter. Please include examples of your work, such as:

  • Links or excerpts from Help Center articles you’ve written or revised.

  • Specific examples of your community management experience and the platforms you’ve managed.

Apply via our official SmartRecruiters portal: https://jobs.smartrecruiters.com/IFTTT/744000105038145-community-support-specialist-est-time-zone-remote-consultant-

Applications without a cover letter will not be reviewed.

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