Website Clarity
The Clarity platform helps K-12 private schools attract, enroll, and retain today’s families. Magic for schools, magic for families, and guided by professionals like you.
Company: Clarity
Location: Remote, United States
Job Type: Full time
Also See: Customer Service Support
Help Schools Achieve Financial Sustainability Through Technology
Clarity is modernizing the relationship between schools and families. Our platform simplifies complex yet critical functions like admission financial aid enrollment and billing. Since launching in 2022 we have grown to support more than 1,400 schools and hundreds of thousands of families. Our mission remains clear to make education more accessible for families and more sustainable for schools
We are looking for a Client Success Manager with a school background to join our team. If you have spent time working in school administration and want to use that experience to help others this role is for you
The Opportunity
Reporting to the Vice President of Client Experience your primary objective will be to ensure that the schools you work with are fully implemented trained and supported throughout the year so they can use Clarity software to achieve their strategic priorities and operational goals
As a Client Success Manager for Contracts and Billing you won’t just be supporting schools you will be guiding them through processes that directly impact their financial sustainability. Schools trust us because our CSMs have walked in their shoes. Whether helping a business officer streamline tuition billing ensuring compliance with accounting best practices or providing insight into family payment trends your expertise will make a tangible difference
What You’ll Do
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Train schools through the onboarding and implementation process
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Proactively schedule and lead regular check in calls with schools throughout the year ensuring they are on track to hit their goals using Clarity
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Serve as a trusted thought partner to schools
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Communicate with the product team any feature requests or product improvements that could better serve schools and families
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Respond quickly to support inquiries that schools submit and escalate relevant ones to appropriate internal teams
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Solicit and document feedback data from client schools
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Attend and participate in regular team and company meetings as scheduled
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Attend and participate in professional conferences as needed
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Develop and maintain training materials and resources for school users
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Perform other duties as required or assigned within the scope of this role
Who You Are
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You have a minimum of 3 years direct work experience in a PK 12 school administrative office or non profit billing and accounting
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You are familiar with financial concepts and comfortable interpreting invoices ledgers and basic accounting or reporting documents
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You have experience working with spreadsheets to analyze data identify trends and support decision making
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You maintain a growth mindset and are eager to join a quickly growing team with many opportunities for personal and professional growth
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You embrace uncertainty and view the ability to design processes with excitement
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You genuinely enjoy and find fulfillment in helping people solve their problems
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You have high technical aptitude and the ability to learn software quickly
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You are proficient with tools including HubSpot Zoom Google Workspace Loom Intercom LogRocket Linear and Notion
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You have excellent organizational time management and communication skills
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A CPA or formal accounting training is a plus but not required candidates with financial literacy and a willingness to deepen their understanding of accounting will be successful
Why Join Clarity
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Competitive compensation plus stock options
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100 percent company sponsored health medical and dental insurance
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Join a company that has grown from 0 to 70 employees in under 3 years poised for continued growth
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Work in a product focused organization that consistently invests in improving user experience
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Fully remote work environment with team specific and company sponsored offsites every year
Location This position is fully remote within the United States
Ready to use your school administration experience to help others succeed
If you are a Client Success professional with a school background and a passion for helping schools achieve financial sustainability we want to hear from you
Apply Now Client Success Manager at Clarity
Clarity is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic