AI & CRM Automation Manager | LLM/ML Engineering | Remote Marketing Tech

Website Medier

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Location: 100% Remote
Company: Medier
Position: CRM Content Automation Manager (AI/ML Engineering Focus)
Also See: Organization Effectiveness Enablement Lead

Build the Future of Personalized Marketing with AI
Medier is a full-service creative and digital marketing agency that acts as a strategic partner to our clients, blending creativity with data-driven insights to deliver measurable results. We are building the next generation of marketing technology and are seeking a hands-on AI engineering leader to architect our automated content personalization engine. This is not a traditional marketing role—it’s a technical, product-building position at the intersection of Large Language Models (LLMs), machine learning, and CRM systems.

The Role: AI & CRM Automation Manager
As the CRM Content Automation Manager, you will be the architect and builder of our AI-driven personalization systems. You will design, develop, and scale the pipelines and models that automate hyper-personalized content generation for millions of customers across email, push, and in-app channels. This role requires deep expertise in LLM fine-tuning, prompt engineering, RAG systems, and ML ops to create a “smart” CRM that dynamically optimizes every message for conversion.

Key Responsibilities:

  • Define and execute the AI content automation roadmap, leading the development and fine-tuning of in-house LLMs for CRM content generation and localization.

  • Build and maintain scalable LLM/ML pipelines for automated personalization, integrating with existing CRM and martech stacks (Braze, Salesforce Marketing Cloud, etc.).

  • Design sophisticated prompt engineering frameworks and Retrieval-Augmented Generation (RAG) systems using vector databases (Pinecone, FAISS) to contextualize content at scale.

  • Implement A/B testing feedback loops to train reinforcement learning models and establish governance systems for content quality, brand safety, and compliance.

  • Collaborate with marketing, data science, and engineering teams to align AI outputs with strategic brand and performance objectives.

  • Stay at the forefront of generative AI, NLP, and marketing automation advancements to continuously evolve our personalization engine.

Required Technical Experience:

  • Proven hands-on experience building, fine-tuning, or deploying large language models (LLMs) in a production environment.

  • Deep expertise in prompt engineering and designing RAG pipelines leveraging vector databases (Pinecone, Chroma, FAISS).

  • Strong proficiency with AI/ML frameworks such as LangChain, Hugging Face, PyTorch, or TensorFlow.

  • Advanced Python programming skills for building and maintaining ML pipelines.

  • Solid understanding of machine learning, NLP, and recommendation algorithms.

  • Experience integrating AI systems into CRM platforms, CDPs, or marketing automation tools.

  • A background in Marketing Technology, AI product management, or growth engineering is a significant plus.

  • Excellent communication skills to bridge technical, creative, and marketing teams.

Ideal Candidate Profile:

  • AI Product Manager or ML Lead with experience in marketing technology.

  • Data Scientist or ML Engineer with a specialization in NLP/generative AI.

  • Technical Content or Personalization Lead who has built and scaled AI-driven content systems from the ground up.

Why Join Medier?

  • Architect core AI technology that powers personalized marketing for leading brands.

  • Join a diverse, passionate team with a culture that empowers you to do your best work.

  • Operate at the forefront of applied AI in marketing, working with the latest models and frameworks.

  • Your systems will directly influence customer engagement and conversion at a massive scale.

How to Apply:
If you are an AI/ML engineer or technical product leader passionate about reshaping marketing with intelligent automation, we want to hear from you.

Apply directly via our Greenhouse portal: https://job-boards.eu.greenhouse.io/medier/jobs/4705536101

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