Calling all auto enthusiasts and customer service champions! Tata Motors, a leading name in the Indian automotive industry, is seeking a dynamic Std-Customer Support Manager to join their team. This exciting Bangalore, IN opportunity allows you to make a real impact on customer satisfaction and drive after-sales revenue for the iconic brand.
Why You’ll Love This Role:
- Shape Customer Journeys: You’ll be the bridge between Tata Motors and their valued customers, ensuring their concerns are addressed promptly and efficiently. Witness firsthand the positive impact you have on their ownership experience.
- Boost the Bottom Line: Your expertise will play a crucial role in driving service and spare parts revenue through the dealership network. Develop strategies and implement initiatives that contribute to Tata Motors’ continued success.
- Work from the Comfort of Home: Embrace the flexibility of a remote work environment, allowing you to manage your schedule and create a work-life balance that thrives. (Within India)
What You Bring to the Table:
- Technical Expertise: A strong foundation in automotive mechanics, preferably with a B.Tech/M.Tech degree in Mechanical or Electrical Engineering, will empower you to understand customer concerns and guide them effectively.
- Proven Customer Service Skills: Your passion for exceeding customer expectations will shine through. You possess excellent communication skills, both written and verbal, to navigate complex situations with professionalism and empathy.
- Leadership Acumen: Experience managing teams or projects is a plus. You demonstrate the ability to motivate and inspire others, fostering a collaborative and efficient work environment within the dealership network.
Beyond the Basics:
- A minimum of 3-7 years of experience in a technical and/or customer service role within the automotive, commercial vehicle, or heavy engineering sectors is highly desirable.
- Your analytical mind and problem-solving skills will help you troubleshoot issues and find solutions that satisfy both customers and dealership needs.
- Interpersonal skills are key. You’ll build strong relationships with dealerships, key accounts, and state transport undertakings (STUs) to ensure smooth collaboration.
Ready to Drive the Future of Customer Service at Tata Motors?
If you’re a passionate individual with a knack for problem-solving, a customer-centric mindset, and a desire to contribute to Tata Motors’ growth, we encourage you to apply! This is your chance to build a rewarding career while shaping a positive experience for every Tata Motors customer.
Click “Apply Now” to embark on your journey with Tata Motors!
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