Website Walter
Expand Your Team, Shrink Your Overheads.
Join Walter as a Remote Conversation Design Specialist and Shape the Future of AI-Driven Customer Interactions.
Walter is seeking a dynamic and creative Conversation Design Specialist to join our fully remote team. In this role, you will be instrumental in crafting engaging and effective dialogues for our AI-powered chatbots and virtual assistants, ensuring seamless and delightful user experiences for our clients’ customers.
Key Responsibilities:
- Develop and manage a portfolio of client accounts, creating high-quality chatbot experiences that drive measurable results.
- Utilize a conversational marketing framework to design strategic chatbot playbooks, aligning with buyer intent, page-based strategies, and personalized experiences.
- Translate conversational concepts and flowcharts into compelling dialogue for chatbot implementation.
- Present and incorporate stakeholder feedback to refine conversation and flow designs.
- Configure chatbot flow designs, including visitor targeting, contact attributes, lead tagging, and routing.
- Conduct thorough testing to optimize chatbot flows for optimal user experience and ensure error-free messaging.
- Utilize reporting tools and conversation analysis to identify trends and recommend performance improvements.
- Participate in client calls to understand goals, present strategies, review bot flow designs, and analyze results.
- Collaborate with team members to enhance chatbot development, document best practices, and implement innovative strategies.
Qualifications:
- Exceptional conversational writing skills, with the ability to create engaging, concise, and user-friendly dialogue.
- Strong communication and presentation skills, capable of building rapport and fostering collaboration.
- Natural curiosity and strong investigative skills to understand and address customer needs.
- Excellent project coordination and organizational skills, with the ability to manage multiple accounts and priorities.
- Proactive and results-oriented, with a commitment to delivering high-value solutions.
- Strategic thinking with a keen eye for detail in reviewing chat implementations and bot designs.
- Ability to thrive in a fast-paced environment, adapt to changing priorities, and meet tight deadlines.
- Understanding of performance metrics and ability to analyze reports to drive actionable insights.
- A quick learner with the ability to work independently and contribute to team goals.
- A positive and energetic team player who enhances company culture.
Desired Skills and Experience:
- Experience in conversation optimization and design, including chatbot dialogue flows.
- Experience creating conversion-optimized workflows and personalized experiences.
- Experience in customer-facing roles, developing presentations and communicating results.
- Strong planning and organizational skills, with experience managing multiple accounts.
- Proficiency in Microsoft Word, Google Docs, Sheets, and Slides.
- Solid working knowledge of communication and collaboration tools (Google Drive, Slack, Asana, Zoom, Teams).
- Basic understanding of marketing and sales funnels.
- Experience with Conversational Marketing and Chat platforms (Drift, HubSpot, Intercom) and exposure to Marketing Automation (Marketo, Pardot) and CRM tools (Salesforce) is an asset.
Apply Here: https://apply.workable.com/walter-careers/j/BEEB9E18ED/