Website WEVO
Test, validate, and perfect every digital experience before you go live.
Join WEVO and Empower Leading Brands to Optimize Digital Experiences!
WEVO, an AI-powered, venture-backed startup, is revolutionizing how companies create digital experiences. We empower businesses to predict the success of their products, webpages, and campaigns before launch, replacing the “fail fast” approach with a new standard: succeed on day one. Trusted by leading brands like Mastercard, LinkedIn, Goldman Sachs, and Ford, WEVO is experiencing rapid growth and is seeking a passionate and driven Enterprise Customer Success Manager to join our team in LATAM (fully remote).
About the Role:
As an Enterprise Customer Success Manager at WEVO, you will be a key member of our growth team, managing a portfolio of enterprise accounts, including Fortune 500 companies. You will be responsible for building strong relationships with key customers, ensuring their success with the WEVO platform, and driving growth in their usage and revenue.
Responsibilities:
- Partner with enterprise customers to support their user research initiatives.
- Onboard and train customer teams on the WEVO platform.
- Conduct quarterly business reviews (QBRs).
- Develop and execute success plans for Tier 1 & 2 customers.
- Serve as the primary point of contact for customer escalations and support issues.
- Monitor account health metrics (adoption, active users, etc.) and implement data-driven interventions.
- Gather and analyze customer use case and value realization data.
- Share customer insights with the product team to influence product strategy.
Requirements:
- 3+ years of experience in customer success or account management at a SaaS company, with a focus on enterprise clients (minimum $500M in revenue).
- Proven experience in UX research, website testing/optimization, or digital marketing.
- Excellent presentation and communication skills.
- Ability to work independently, manage deadlines, and deliver results.
- Comfortable in a fast-paced, entrepreneurial environment.
- Fluent in English.
Benefits:
WEVO fosters a culture of growth and empowerment. We offer:
- Competitive base salary and bonus plan.
- Equity stake.
- Unlimited vacation days.
- Paid parental leave.
If you’re passionate about joining a rapidly growing company that’s transforming the digital experience landscape, we encourage you to apply!
Apply Now: https://wevo.breezy.hr/p/7b7f53cf1d6e-enterprise-customer-success-manager