Syracuse, NY
Join Verizon and make a difference.
Are you passionate about providing exceptional customer service? Do you enjoy troubleshooting technical issues? If so, Verizon is seeking a Fiber Customer Support Analyst to join our team.
What you’ll be doing:
As a Fiber Customer Support Analyst, you will be responsible for:
- Providing technical support to Fios customers for voice, data, and video services.
- Troubleshooting hardware, software, applications, networks, or devices.
- Answering customer tech questions.
- Performing analysis and isolation of trouble conditions.
- Utilizing knowledge of communication and networking components.
- Communicating clearly and professionally with customers.
- Working evenings, weekends, holidays, and unscheduled shifts.
What we’re looking for:
We are seeking a dedicated individual with excellent communication skills and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping customers connect to the digital world.
Desired qualifications:
- A related Associate Degree or 2+ years’ relevant experience.
- Technical support call center experience.
- Must live within 75 miles of the current reporting location for the life of the contract.
Why choose Verizon?
- Competitive compensation: Enjoy a salary between $670.00 and $1,774.50 weekly, with potential for additional earnings.
- Remote work: Work from home with occasional in-person trainings and meetings.
- Comprehensive benefits: Take advantage of our award-winning total rewards package, including health and wellness benefits, 401(k), stock incentive programs, paid time off, and more.
- Inclusive culture: Be part of a diverse and inclusive team that values your contributions.
Ready to apply?
If you’re interested in joining Verizon and making a positive impact on our customers’ lives, we encourage you to apply. Visit https://mycareer.verizon.com/jobs/ to learn more and submit your application.
