Bupa Arabia Seeks Senior Executive Manager for Mega Accounts & VIP Customer Care
Jeddah, Saudi Arabia – Bupa Arabia, a leading cooperative insurance company, is currently seeking a highly skilled Senior Executive Manager to oversee their Mega Accounts & VIP Customer Care department. This strategic role will be instrumental in driving exceptional customer service and ensuring the company’s continued success.
Key Responsibilities:
- Service Strategy Execution:
- Actively participate in defining and implementing the organization’s service strategy, encompassing both general service and customer service aspects.
- Set objectives for the call center’s daily operations and analyze call center statistics to understand customer needs and preferences.
- Establish customer service standards, KPIs, and benchmarks to ensure industry-leading performance.
- Develop and implement comprehensive customer service strategies, policies, and procedures.
- Foster strong cross-organizational relationships to align with company goals and deliver exceptional customer service.
- Customer Care Management:
- Manage forecasted activities, including call volume, caseload, and customer traffic.
- Identify technology and automation opportunities to enhance efficiency and reduce costs.
- Effectively manage the customer service budget to ensure optimal resource allocation.
- Distribute customer service accountabilities to the team to ensure fair workload distribution.
- Project Management:
- Support the company’s product design and launch efforts to ensure seamless integration with the service strategy.
- Drive transformation and continuous service improvement through projects and initiatives related to regulatory complaints.
- Identify opportunities for automation to increase efficiency and streamline processes.
Required Skills:
- Proven experience in customer service operations management, hospital management, supply chain, and procurement.
- Strong business acumen and a deep understanding of the healthcare industry.
- Proven project management skills and the ability to deliver results on time and within budget.
- Excellent interpersonal and communication skills, with the ability to build relationships across diverse cultures.
- Strong planning, execution, and organizational capabilities.
- A customer-centric mindset combined with commercial acumen.
Job Details:
- Location: Jeddah, Saudi Arabia
- Role: Customer Service and Call Center
- Employment Status: Full-time
- Employment Type: Employee
- Preferred Candidate: Middle Management with 7-12 years of experience
- Residence Location: Jeddah, Saudi Arabia
- Nationality: Saudi Arabia
- Minimum Degree: Bachelor’s degree
If you are a highly motivated and results-oriented professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at Bupa Arabia. Please find more open positions kindly visit our careers page at https://careers.bupa.com.sa/en/job-search-results/.
