Virtual Client Support Specialist

Are you a highly motivated and personable individual with a passion for providing exceptional customer service? Service Center Pro is a rapidly growing company that provides virtual receptionist and client support services to small businesses in the home and personal services industries. We are seeking a dedicated Virtual Client Support Specialist to act as the front line of communication for our clients, ensuring a positive and professional experience for their customers. This is a 100% remote position (including all training) where you’ll be an integral part of a supportive and fun team environment.

As a Virtual Client Support Specialist, you will be responsible for answering incoming calls, responding to inquiries, and scheduling appointments using various CRM software platforms (training provided). You will play a vital role in helping our clients’ businesses thrive by providing top-tier customer support and ensuring efficient communication. If you enjoy helping others, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply!

Responsibilities:

• Answer incoming calls and provide professional and courteous customer service.
• Schedule appointments, quotes, and estimates for clients using CRM software.
• Respond to customer inquiries via phone and chat.
• Maintain accurate records of customer interactions and appointments.
• Collaborate with team members and management to ensure seamless client support.
• Proactively identify and address customer needs.
• Adapt to different client requirements and processes.

Qualifications:

• High School Diploma or GED.
• Reside in the United States (excluding California, Colorado, Washington D.C., Florida, Illinois, New York, Oregon, and Washington).
• No second job.
• Typing speed of at least 40 words per minute with 100% accuracy.
• Minimum of 25 hours per week availability.
• Minimum 1 year of direct customer service experience.
• Comfortable using browser-based computer applications, often simultaneously.
• Friendly, personable, and professional demeanor.
• Reliable, punctual, and detail-oriented.
• Ability to contribute positively to a team environment.
• Proficiency in navigating a Windows PC and multiple browser-based applications.
• Personal computer meeting the following minimum requirements:
  • Windows 10 or 11
  • 16GB RAM
  • Intel Core i5-4440, CPU 2.10 GHz
  • 2 monitors (additional monitors provided after training)
  • Hardwired internet connection (40 MBPS or higher, unlimited data, no throttling)
  • Webcam

Benefits:

• Competitive hourly wage, starting at $16/hour during initial training, increasing to $17/hour upon completion of advanced training, with further quarterly increases for eligible employees.
• Annual profit-sharing bonuses based on company and team performance.
• Bonuses for employee and new client referrals.
• Opportunities for advancement, with supervisor positions starting at $20/hour.
• Health insurance (major medical, prescription drugs) with 50/50 employer match available for full-time employees.
• W2, bi-weekly paid positions with full-time (35-40 hours) and part-time (25-35 hours) options.
• Flexible work schedule within operating hours (6 am to 7 pm Mon-Fri MST, 6 am to 6 pm Sat-Sun MST).
• Supportive and collaborative remote team environment.
• Company-provided headset.
• Proprietary noise-canceling software.

To Apply: Visit https://www.servicecenterpro.com/careers