Website Hopper
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Hopper is a leading travel technology company revolutionizing the way people travel. We’re seeking a highly motivated and experienced Manager, Service Operations (Back Office) to join our dynamic team. This is a fully remote position based in India.
About the Role:
As Manager, Service Operations, you will play a critical role in ensuring the smooth and efficient operation of our back-office processes. You will be responsible for:
- Vendor Management: Overseeing and managing relationships with our BPO partners, ensuring optimal performance and adherence to service level agreements.
- Process Optimization: Analyzing existing workflows and identifying opportunities for improvement and automation to enhance efficiency and customer satisfaction.
- Performance Management: Monitoring key performance indicators (KPIs) and driving initiatives to improve productivity and quality.
- Team Leadership: Providing guidance and support to the back-office team, fostering a culture of continuous learning and development.
- Stakeholder Collaboration: Partnering with internal teams, including IT, Enablement, WFM, and L&D, to ensure seamless collaboration and effective problem-solving.
Key Qualifications:
- Travel Industry Expertise: Extensive experience in the travel industry with a strong understanding of GDS systems like Sabre or Amadeus.
- BPO Management: Proven experience in managing BPO relationships and driving performance improvements.
- Project Management: Demonstrated ability to plan, execute, and deliver projects effectively.
- Leadership Skills: Strong leadership qualities with the ability to motivate and guide teams, even without formal authority.
- Analytical Mindset: Excellent analytical and problem-solving skills with a data-driven approach.
- Communication Skills: Exceptional communication skills with the ability to effectively communicate with diverse audiences.
About Hopper:
Hopper is a leading travel platform that leverages cutting-edge technology to provide travelers with the best deals and most convenient booking experience. We’ve been recognized as the #1 Most Innovative Travel Company by Fast Company and have over 120 million app downloads.
Benefits:
- Competitive salary and benefits package
- Opportunity to work with a talented and passionate team
- Be part of a fast-growing company revolutionizing the travel industry
- Remote work flexibility
To Apply:
Interested candidates are encouraged to apply online through the following link: https://jobs.lever.co/hopper/7ad5236e-92b0-4b16-b98f-b34990c0d6a4