Website Filestage
The new way for brands and agencies to manage feedback on creative assets
Join Filestage, a fast-growing, fully remote company revolutionizing the way teams approve their creative work. We’re seeking a passionate and empathetic German-speaking Customer Success Manager to build strong relationships with our clients and empower them to achieve their goals using our review and approval platform.
As a key member of our Customer Success team, you will:
- Cultivate and nurture client relationships, turning them into enthusiastic Filestage advocates.
- Onboard and train customers through various channels (chat, email, phone, webinars, and video conferencing), ensuring they maximize the value of Filestage.
- Proactively identify opportunities to enhance customer success and contribute to the overall growth of Filestage within client organizations.
- Collaborate closely with internal teams to provide customer feedback and contribute to product improvements.
About Filestage:
Filestage empowers teams to streamline their approval processes, boosting productivity and fostering a more joyful work environment. Our platform is used by over half a million users at 500+ companies worldwide, including industry giants like AB InBev, LG, Havas, GroupM, and Emirates. We’re a Series A funded company experiencing rapid growth in a booming market.
Why Filestage?
- Fully Remote & Flexible: Work from anywhere in a European time zone with a schedule that suits your lifestyle.
- Strong Team Culture: Join a collaborative, supportive team of knowledge seekers, reflective thinkers, and problem solvers.
- Generous Benefits: Enjoy 38 days of holiday, a Volunteer/Charity Day, a €1500 hardware budget, a €500 home office stipend, professional development opportunities, and more.
- Make a Real Impact: Contribute to a product that simplifies workflows and enhances creativity for teams globally.
Requirements:
- Exceptional interpersonal skills and a genuine passion for customer success.
- Proven experience in customer success management, account management, or sales.
- Strong business acumen and consultative selling skills.
- A proactive, self-starter mentality with a desire to make a tangible impact.
- Excellent teamwork and collaboration skills.
- Fluency in both English and German. Spanish or French language skills are a plus.
Location: This is a fully remote position open to candidates located in Europe.
Apply Now: https://careers.filestage.io/o/customer-success-manager-dach-2