Website Omni Interactions
Welcome to the Gig Life
Company: Omni Interactions
Category: Customer Service/Support
Location: United States – Remote (Work From Home)
Overview:
Omni Interactions is seeking motivated individuals to join our network as independent contractors, providing exceptional customer support services from the comfort of your home. This is an on-demand certification opportunity with a start date of March 18, 2025, offering a competitive rate of $17 per hour.
As an Independent Contractor with Omni Interactions, you will gain access to diverse client contracts, delivering customer service via phone, chat, ticket management, and outbound calls. This role offers the flexibility to set your own schedule while earning income by effectively supporting our clients.
Key Responsibilities:
- Provide professional and efficient customer support across various communication channels.
- Address customer inquiries and resolve issues promptly and accurately.
- Maintain detailed and accurate records of customer interactions.
- Adhere to client-specific guidelines and service level agreements.
Important Pre-Registration Steps:
- Review the Gig Contract Overview: Download and thoroughly review the contract terms before beginning your registration. (Save this document for future reference.)
- Review the Omni Platform Overview: Familiarize yourself with the Omni platform and its functionalities.
- Watch the Omni Business 101 Video: Gain a comprehensive understanding of Omni Interactions’ business model.
Technology and Equipment Requirements:
- Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted).
- Wired USB headset with microphone.
- High-speed wired internet connection (minimum 10 Mbps download speed; mobile hotspots and satellite internet are not permitted).
- Valid and up-to-date antivirus software.
- Smartphone, Android tablet, or iPad for program work, along with an authentication app.
- Windows 10 or Windows 11 operating system (some clients may accept AppleOS).
Work Environment Requirements:
- Quiet, distraction-free workspace.
- Organized desk area.
Home Office Locations Not Approved:
- Please refer to the detailed list provided, which includes specific cities and states where this opportunity is not available.
Contractual Relationship:
This is an independent contractor relationship. You will be responsible for your own taxes and will not be eligible for employee benefits.
Application Link: https://careers-omniinteractions.icims.com/jobs/2213/