Website Tiller
Your Financial Life in a Spreadsheet, Automatically Updated Each Day
Tiller, a dynamic and distributed company revolutionizing personal and small business finance management, is seeking a passionate and tech-savvy Customer Support Representative to join our team remotely within the United States. We empower individuals to take control of their finances by providing an easy-to-use spreadsheet-based system integrated with daily bank feeds and customizable templates. As a key member of our customer support team, you will be the first point of contact for our users, providing expert assistance and guidance on a wide range of issues, from troubleshooting technical glitches to offering advice on utilizing our product effectively.
Responsibilities:
- Provide exceptional customer support via Intercom (our messaging platform) and Discourse (our community forum), addressing inquiries related to Tiller’s features, functionality, and troubleshooting technical problems.
- Help customers navigate the intricacies of Google Sheets and Microsoft Excel as they apply to personal finance management.
- Educate users on best practices for using Tiller, including sorting data, customizing spreadsheets, and leveraging our templates.
- Contribute to the ongoing improvement of our customer support resources, including help center articles and FAQs.
- Collaborate with the team to identify recurring customer issues and contribute to product enhancements.
- Play a vital role in maintaining Tiller’s reputation for outstanding customer service.
Requirements:
- A passion for helping people and a knack for problem-solving.
- Availability to work a minimum of 6 hours per day, five days a week, including at least one weekend day (Saturday or Sunday).
- Working knowledge of Google Sheets and Microsoft Excel.
- A strong desire to learn and master new products and technologies.
- Excellent communication and interpersonal skills.
- 1+ years of customer support experience or a related background that demonstrates your suitability for the role.
- An up-to-date LinkedIn profile.
Bonus Points:
- Background or interest in personal finance or small business finance.
Benefits:
- Work from anywhere in the U.S.
- Supportive and collaborative team environment.
- Company-provided Mac.
- Health insurance and PTO benefits (after 30 days of full-time employment).
Compensation:
- Starting pay: $20 per hour.
- Hourly position with bi-monthly direct deposit paychecks.
To Apply:
Complete the initial screening quiz at the following link: https://www.tillerhq.com/about/careers/customer-support-representative/
Tiller is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.