Customer Support Maestro

Ready to lead a top-notch support team at a company that’s revolutionizing corporate education? Intellum, the driving force behind learning programs for giants like Google, Meta, and Amazon, is searching for a Head of Support (or as we like to call it, Customer Support Maestro).

In this role, you’ll be the conductor of customer satisfaction, ensuring smooth sailing for users of Intellum’s powerful platform. You’ll fine-tune support processes, empower your team, and use data to keep things running like a well-oiled machine.

What you’ll do:

• Lead the charge: Take the reins of Intellum’s support operations, ensuring timely issue resolution and sky-high customer satisfaction.
• Be a metrics master: Track key performance indicators like response times and resolution rates, and use data to drive improvements.
• Champion the customer: Foster a customer-centric culture within your team and be a vocal advocate for their needs.
• Empower your team: Mentor, motivate, and guide your support team to achieve peak performance.
• Embrace technology: Leverage cutting-edge tools, including AI, to streamline processes and supercharge efficiency.
• Collaborate across the board: Work hand-in-hand with teams like Sales, Account Management, and Product to ensure seamless customer experiences.

What you’ll need:

• SaaS support expertise: You’ve got a proven track record of leading and scaling support teams in the SaaS world.
• People management prowess: You’re a natural leader who can inspire and motivate teams to achieve great things.
• Data-driven mindset: You’re comfortable using data to track performance and make informed decisions.
• Customer-centric approach: You’re passionate about providing exceptional customer experiences.
• Collaboration skills: You’re a team player who can effectively collaborate with colleagues across different departments.

Why Intellum?

• Remote-first culture: Work from anywhere in the world!
• Amazing benefits: Comprehensive medical, dental, and vision coverage, plus a generous personal development budget and unlimited PTO.
• Growth opportunities: Be part of a dynamic, growing company that’s changing the face of corporate education.
• Company retreats: Connect with your colleagues and have some fun at Intellum’s annual company retreat.

Ready to take the lead? Apply now and become Intellum’s Customer Support Maestro!

Apply Now: https://recruiting.paylocity.com/Recruiting/Jobs/Details/2907799