Customer Support Maestro

Website Intellum

Drive business growth through customer and partner education

Ready to lead a top-notch support team at a company that’s revolutionizing corporate education? Intellum, the driving force behind learning programs for giants like Google, Meta, and Amazon, is searching for a Head of Support (aka Customer Support Maestro).

What You’ll Do:

  • Be the Conductor: Lead and inspire a team of support professionals, ensuring customers receive exceptional service and timely solutions.
  • Fine-Tune the Performance: Develop and refine support processes, ensuring smooth workflows and efficient issue resolution.
  • Hit the High Notes: Monitor key metrics like customer satisfaction (CSAT) and resolution times, always striving for excellence.
  • Build a Loyal Fanbase: Champion a customer-centric approach, turning users into raving fans.
  • Collaborate with the Orchestra: Work closely with Sales, Account Management, Product, and Engineering teams to ensure seamless customer experiences.
  • Embrace the Tech: Leverage cutting-edge tools, including AI-powered solutions, to optimize support operations.

What You’ll Need:

  • Proven Expertise: Extensive experience leading and scaling customer support teams in the SaaS world.
  • People Prowess: Exceptional ability to mentor, motivate, and develop high-performing teams.
  • Data-Driven Mindset: Strong analytical skills and experience with customer service platforms (Salesforce Service Cloud is a plus).
  • Communication Virtuoso: Outstanding communication and problem-solving skills.
  • Collaborative Spirit: A knack for working effectively with cross-functional teams.

Benefits:

  • Comprehensive Health Coverage: Medical, dental, and vision plans with 100% employee premiums covered.
  • Boost Your Brainpower: $3,500 annual educational budget and LinkedIn Learning subscription.
  • Rest and Recharge: Unlimited PTO and a Calm subscription.
  • Connect and Celebrate: Annual company retreat.

Join a company that values Curiosity, Creativity, Perseverance, and Kindness. Apply your leadership skills to a role that directly impacts customer success and company growth.

Apply Now: https://recruiting.paylocity.com/Recruiting/Jobs/Details/2907799

To apply for this job please visit recruiting.paylocity.com.

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