Bloomreach Lead Business Consultant

Bloomreach, the world’s leading Commerce Experience Cloud, is seeking a talented Lead Business Consultant to join their Professional Services team. The ideal candidate will have a passion for helping top ecommerce businesses boost their performance and a proven track record of delivering value to clients.

Responsibilities:

• Serve as a key advisor on ecommerce, analytics, data management, digital marketing, marketing automation, email, and mobile technologies.
• Build strong client relationships and continuously enhance their businesses through strategic consulting and platform utilization.
• Develop a deep understanding of the Bloomreach Engagement platform to guide clients and internal stakeholders effectively.
• Lead client onboarding, platform adoption, and feature utilization processes.
• Collaborate with internal teams to enhance product-focused services and drive process improvements.
• Become a subject matter expert on the Bloomreach Engagement platform.
• Provide leadership and guidance to the business consultancy practice in the US.
• Support clients in optimizing their websites, shops, or apps through audits, AB tests, and recommendations for enhancing customer experience and conversion rates.
• Communicate with clients, teach them how to use the CDP platform, suggest improvements, and prepare reports for their business decisions and project evaluation.
• Oversee the implementation of client applications, websites, or online shops.
• Maintain regular communication with clients through online channels and on-site visits.

Required Skills and Experience:

• 4-7 years of experience in B2C and/or B2B SaaS or in-hour ecommerce.
• Working knowledge of Bloomreach Engagement platform features is preferred.
• Experience in online analytics, performance marketing, marketing automation, data science, A/B testing, personalization, campaign optimization, customer lifetime value, email automation, reactivation, attribution modeling, prediction, product recommendations, and ecommerce.
• Strong consulting skills, including clear communication, presentation abilities, confidence in engaging stakeholders, exceptional organizational and problem-solving skills, and the ability to handle challenging situations professionally.
• Ability to keep expertise up-to-date through continuous learning and self-study of the Bloomreach Engagement platform.
• Independence, self-organization, and the ability to navigate ambiguous situations.
• Understanding of technology around marketing cloud solutions.

Additional Benefits:

• Competitive base salary: $120,000-$150,000
• Regional benefits: health care, 401k plan
• Flexible working hours and remote-first culture
• Company events and volunteering opportunities
• Personal development programs and workshops
• Well-being initiatives and extended parental leave
• Stock options and performance bonuses

About Bloomreach:

Bloomreach is a leading provider of commerce experience cloud solutions, empowering brands to deliver personalized customer journeys. With a suite of products including Discovery, Content, and Engagement, Bloomreach enables businesses to drive true personalization and digital commerce growth. Bloomreach serves over 850 global brands and recently raised $175 million in a Series F funding round.

To Apply:

Please submit your resume and a cover letter highlighting your experience and qualifications for the Lead Business Consultant role at job-boards.greenhouse.io/bloomreach/jobs/6428065.

Bloomreach is an equal opportunity employer and values diversity. All qualified candidates are encouraged to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.