Do you thrive on solving problems and helping others succeed? Intuit, the company behind TurboTax, QuickBooks, and Credit Karma, is looking for a Senior Service & Support Specialist to join their Global Business Solutions Group. This is a fully remote position with a competitive salary and benefits package.
What You’ll Do:
As a Senior Service & Support Specialist, you’ll be a key player in ensuring Intuit’s enterprise customers receive top-notch support. You’ll:
- Provide expert guidance: Assist frontline agents and Customer Success Managers with complex issues related to QuickBooks Online, Payroll, and Time.
- Be a team leader: Act as a point of contact, mentor and coach team members, and even step in for managers when needed.
- Drive improvements: Analyze data, identify trends, and contribute to product and process enhancements.
- Champion change: Help teams navigate updates and new systems, creating a smooth transition for everyone.
- Resolve escalations: Handle critical customer issues with empathy and efficiency.
What You’ll Need:
- Deep product knowledge: Expertise in QuickBooks Online, Payroll, and/or QuickBooks Time is essential.
- Strong problem-solving skills: Think on your feet and guide others through complex situations.
- Coaching and mentoring abilities: Help others grow and develop their skills.
- Excellent communication skills: Clearly articulate solutions to customers, agents, and leaders.
- Data analysis skills: Identify trends and insights to drive improvements.
Why Intuit?
Intuit offers a dynamic and rewarding work environment where you can make a real impact. You’ll enjoy:
- Competitive salary and benefits: Intuit values its employees and offers a comprehensive package.
- Remote work flexibility: Work from anywhere in the country.
- Opportunities for growth: Develop your skills and advance your career.
- Making a difference: Help businesses prosper using Intuit’s innovative products.
Ready to join the Intuit team?
Job ID: 2024-67009, To view more open positions kindly Click Here.
