About agility
Agility is a leading global logistics provider committed to delivering exceptional customer experiences. We are seeking a passionate and dedicated Customer Happiness Executive to join our growing team in Kuwait City. This is a full-time, remote position offering a competitive salary and benefits package.
About the Role
As a Customer Happiness Executive, you will play a crucial role in ensuring our customers are delighted with our services. You will be the first point of contact for customers, answering their questions, resolving their issues, and ensuring they have a positive experience with our brand.
Responsibilities:
- Provide exceptional customer support through various channels, including phone, email, and chat.
- Build rapport with customers and demonstrate empathy and understanding.
- Resolve customer queries and concerns efficiently and effectively.
- Escalate complex issues to relevant teams and follow up to ensure timely resolution.
- Maintain accurate records of customer interactions.
- Identify opportunities to upsell and cross-sell products and services.
- Track and monitor the status of customer orders.
Qualifications:
- Bachelor’s degree or equivalent preferred.
- Minimum 2 years of experience in a customer support role in Kuwait.
- Excellent communication skills in English and Arabic.
- Strong attention to detail and organizational skills.
- Ability to work independently and manage multiple tasks.
- Experience with Salesforce is a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work remotely.
- Be part of a dynamic and growing team.
- Make a real difference in the lives of our customers.
To Apply:
If you are a customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Join our team and help us deliver happiness to our customers!
