Remote | Full-Time
About Agility
Agility is a leading global logistics provider that connects businesses to customers around the world. With a focus on innovation and customer satisfaction, Agility offers a wide range of logistics solutions, including transportation, warehousing, and supply chain management.
About the Role
As a Customer Happiness Executive, you will play a crucial role in ensuring that Agility’s customers have a positive and seamless experience. You will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues promptly.
Key Responsibilities:
- Serve as the primary point of contact for customers, providing support through calls, emails, and chat interactions.
- Actively listen to customers’ needs and concerns, demonstrating empathy and understanding.
- Build strong relationships with customers through your friendly and positive demeanor.
- Follow up on customer inquiries and ensure timely resolution of issues.
- Collaborate with cross-functional teams to address complex problems.
- Maintain accurate records of customer interactions.
- Upsell and cross-sell Agility’s products and services.
- Track the status of orders and ensure timely delivery.
- Update customer information in the Salesforce system.
Qualifications:
- Bachelor’s degree, diploma, or equivalent.
- Minimum 2 years of work experience in customer support in Kuwait.
- Experience with Salesforce is a plus.
- Strong communication skills in both English and Arabic.
- Excellent customer service skills.
- Strong organizational and time management skills.
- Ability to work independently and handle multiple tasks.
Join Our Team
Agility offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a passionate and customer-focused individual, we encourage you to apply.
To view more positions, please visit our careers page: https://apply.workable.com/agility/
