Overnight On-Duty Concierge

Are you passionate about providing exceptional customer service and helping travelers navigate unexpected challenges? We’re seeking a highly motivated and detail-oriented Overnight On-Duty Concierge to join our team at Cranky Concierge, a leading travel assistance company.

About Cranky Concierge:

We’re dedicated to ensuring our clients have a seamless and worry-free travel experience. Our team of experts provides 24/7 support, handling everything from flight bookings and itinerary management to resolving travel disruptions.

Position Summary:

The Overnight On-Duty Concierge will be responsible for providing critical assistance to travelers during off-hours. This role requires exceptional problem-solving skills, strong communication, and the ability to remain calm under pressure.

Key Responsibilities:

• Handle urgent inquiries: Answer phone calls and emails from travelers experiencing issues such as flight cancellations, delays, missed connections, or other travel disruptions.
• Provide timely solutions: Identify and implement alternative travel arrangements, coordinate with airlines and other service providers, and ensure travelers reach their destinations safely and efficiently.
• Communicate effectively: Keep clients informed about the status of their travel plans, provide updates and reassurance, and manage expectations.
• Escalate issues as needed: Identify complex or urgent situations that require escalation to the appropriate team members or managers.
• Maintain accurate records: Document all interactions with clients and ensure timely and accurate reporting.
• Collaborate with the team: Work closely with other concierges, travel planners, and customer service representatives to ensure seamless coordination and support.

Qualifications:

• Bachelor’s degree in hospitality, business administration, or a related field preferred.
• 2+ years of experience in customer service or travel industry preferred.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong problem-solving skills and ability to think critically under pressure.
• Proficiency in using travel booking systems and GDS (Sabre preferred).
• Excellent time management and organizational skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Availability to work overnight shifts on a regular basis (Sundays-Mondays, 7pm-3am EST).

Additional Skills (Preferred):

• Knowledge of airline networks and travel regulations.
• Experience with customer relationship management (CRM) software.
• Proficiency in a foreign language.

Benefits:

• Competitive salary and benefits package.
• Flexible work schedule.
• Opportunity to work with a dynamic and supportive team.
• Professional development opportunities.
• Opportunity to make a positive impact on travelers’ experiences.

To Apply: https://crankyconcierge.com/pages/concierge-opening

Deadline:

Applications will be reviewed on a rolling basis until the position is filled.

Equal Opportunity Employer

Cranky Concierge is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.