Workinvirtual
We are seeking a skilled and customer-oriented Technical Support Analyst to join our team. As a Technical Support Analyst, you will play a vital role in providing technical assistance to our clients and resolving their IT issues. You will be responsible for troubleshooting software and hardware problems, answering inquiries, and ensuring customer satisfaction.
Responsibilities:
- Provide technical support to clients via phone, email, or chat
- Diagnose and resolve software and hardware issues
- Troubleshoot network connectivity problems
- Assist with software installation and configuration
- Answer client inquiries and provide timely solutions
- Escalate complex issues to senior technical staff
- Document technical issues and resolutions
- Maintain a high level of customer satisfaction
- Stay up-to-date with the latest technology trends
Qualifications:
- Associate’s degree in Information Technology or related field
- Proven experience as a Technical Support Analyst or similar role
- Strong knowledge of computer hardware and software
- Excellent troubleshooting and problem-solving skills
- Ability to communicate technical information clearly and concisely
- Customer-oriented approach and excellent interpersonal skills
- Ability to work independently and as part of a team
Benefits:
- Remote work flexibility
- Competitive salary
- Opportunities for professional development
- Comprehensive benefits package