Technical Support Engineer (USA/EMEA – Remote)

Website Hospitable

Simple at one door. Simple at one hundred.

Company: Hospitable
Location: Remote (USA or EMEA time zones)
Also See: Customer Service Position

Build the Tools That Power World-Class Support for a Leading Platform

Hospitable is a bold, remote-only company building state-of-the-art software that automates vacation rentals for a global market. We are a fully distributed team that moves fast, takes risks, and is trusted by thousands of customers to solve their biggest operational problems. Our culture values exceptional people from all backgrounds.

We are seeking a uniquely hybrid Technical Support Engineer to act as the critical bridge between our 45-person Customer Support team and our Engineering department. This is not a typical support role. You will spend your time building internal systems, automating workflows, and developing tools within our massive Laravel Nova infrastructure to empower our entire support operation at scale. If you are a product-minded engineer who loves solving complex backend problems to enable others and improve the customer experience, this is your opportunity to have a massive impact across the entire company.

Your Mission: Architect Internal Systems and Solve Deep Technical Challenges

You will be the engineering force multiplier for our Support team, responsible for building the tools and systems that allow them to deliver exceptional service efficiently. You will have exposure to nearly every part of our codebase, tackling a wide variety of technical and business problems.

Key Responsibilities:

  • Design, develop, and maintain sophisticated internal applications and automations using PHP, Laravel, and Laravel Nova that directly increase the productivity and effectiveness of our Support team.

  • Write real backend code (not just configure UIs) to build endpoints and functionality that power our AI support tools, helping resolve customer needs faster and more intelligently.

  • Dive deep into our codebase to diagnose, troubleshoot, and resolve intricate technical issues that require critical thinking and systematic investigation.

  • Develop and update internal and customer-facing technical documentation and help resources to promote self-service and knowledge sharing.

  • Partner with Product, Engineering, Sales, and Customer Success to identify tooling gaps, automate manual processes, and improve the overall support ecosystem.

Who You Are (The Ideal Candidate):

  • Has product engineering experience with PHP and Laravel. This could be from professional roles, significant side projects, or any experience where you’ve built and maintained a system that real people use.

  • A proven critical thinker and problem-solver who enjoys investigating complex, non-obvious technical issues.

  • Possesses a genuine eagerness to learn and is humbled by scale; you will be working with one of the largest Laravel Nova setups you’re likely to encounter.

  • An exceptional written communicator, essential for a remote-first company where most collaboration happens on Slack and Notion. You can explain technical concepts clearly to non-technical audiences.

  • Has a customer-centric and product-focused mindset, passionate about building tools that improve experiences for both internal teams and end-users.

  • Able to work effectively in USA or EMEA time zones.

Our Stack (🌴 PALM-B):
PHP, Angular, Laravel, MySQL, Beanstalk.

Why This Role is Unique:

  • Your work directly enables a large Support team and touches almost every part of our product, giving you unparalleled exposure and influence.

  • Perfect for engineers who love coding but want to solve business-critical problems at the intersection of support, product, and engineering.

  • Join a radically transparent, supportive, and high-trust culture that has been fully remote from the start. You are trusted, not micromanaged.

  • A total budget of $95,803 – $121,005 USD, adjusted for your location and employment status, plus equity (RSUs).

  • 35 days of PTO, parental leave, mental health support, peer recognition rewards, and comprehensive US benefits (healthcare, 401k). Recognized on Inc.’s Best Workplaces list.

Ready to Build the Engine Behind Exceptional Support?

If you are an engineer who gets excited by backend tooling, automation, and enabling others at scale, we encourage you to apply.

Apply for the Technical Support Engineer Position:
https://apply.workable.com/hospitable/j/BE9898AAF6/

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