Company: Rimini Street, Inc. (Nasdaq: RMNI)
Location: Remote, United States (EST/CST hours)
Job Type: Full time
Compensation: $120,000 – $190,000 depending on skills and experience
Also See: Operational Excellence
Support Mission Critical SAP Applications for Global Enterprises
Rimini Street, Inc. (Nasdaq: RMNI) is a proven trusted global provider of end to end mission critical enterprise software support managed services and innovative Agentic AI ERP solutions. We are the leading third party support provider for Oracle SAP and VMware software. Our comprehensive portfolio helps clients achieve better business outcomes significantly reduce costs and reallocate resources toward strategic innovation
We are actively seeking a Senior Support Engineer, SAP Basis to join our global customer support team. In this role you will provide exceptional remote based support for mission critical SAP applications working with clients ranging from Fortune 500 enterprises to public sector organizations
The Opportunity
As a Senior Support Engineer you will be responsible for researching troubleshooting and supporting multiple SAP modules for our global clients. You will diagnose serious issues and then develop test package and deliver fixes in complex integrated and highly configured environments. This role requires deep expertise in SAP Basis and a passion for solving complex problems
What You’ll Do
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Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
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Work closely with customers daily to understand their needs support business change and deliver consistently high quality customer experiences
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Provide remote based functional support and training for your specialist SAP modules
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Support client customizations sharing implementation and best practices advice
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Develop application break fixes for critical product defects
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Create scripts to identify analyze and correct data issues
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Manage one or more key assigned accounts as a technical and functional advisor
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Provide hands on assistance using proprietary tools in a test environment or via remote client connectivity
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Be a proactive contributor to a support organization running 24x7x365 which requires the ability to work flexible hours including sometimes evenings weekends and holidays
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Collaborate with team members in a virtual team environment to extend field experience to different client situations
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Contribute to the development and management of knowledge sharing methodologies diagnostic tools and creative processes to improve client experience
Technical Expertise Required
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10+ years of relevant all round SAP experience particularly with SAP Basis
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Working knowledge as a system administrator with at least two of the following Linux Solaris AIX HP UX or Windows
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Working knowledge of databases such as Oracle MS SQL DB2 Sybase or SAP HANA
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Expertise in SAP HANA in Memory Platform core technology including architecture landscape design installation upgrades performance tuning and system migration
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Good experience with SLT installation and technical configuration
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Experience with Database Sizing and Database Performance
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Skills in client facing support
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A track record of successful roles in several SAP implementation or upgrade projects
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Deep working knowledge and understanding of supporting business processes
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Analytical logical problem resolution skills
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Expertise with S/4 HANA including full life cycle implementation experience configuration and administration of the application
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Knowledge of maintenance patching mechanics and SAP architecture
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Demonstrable history solving complex problems across multiple modules
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Nice to have experience with SAP SWPM tool
Who You Are
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You have a Bachelor’s degree in Computer Science or related field or equivalent experience
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You speak read and write English fluently additional languages are desirable
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You possess excellent interpersonal presentation and communication skills both verbal and written
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You have superb troubleshooting skills and tenacity in problem solving
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You have a passionate focus on customer support and the ability to build long term successful working relationships
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You have strong knowledge of key application functionality tables and relationships
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You possess deep knowledge of SAP customization and extension methodologies
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You have attention to detail and the ability to learn quickly
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You have an extreme focus on client satisfaction
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You can work independently and as part of a team
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You can work calmly and professionally in high pressure situations
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You are comfortable working remotely from a home based office in a virtual environment
Desired Qualifications
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Extensive knowledge of multiple SAP modules across releases including proficiency with SAP product module and suite business processes navigation mechanics configuration requirements and integration
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Knowledge of SAP Industry Solutions
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Knowledge of Country Specific Solutions
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Consulting background
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Experience with global implementations
Why Join Rimini Street
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Nasdaq listed under ticker symbol RMNI since October 2017
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Over 6,300 signed contracts to date including Fortune 500 and Global 100 companies
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Over 2,000 team members in 23 countries
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US and international recognition for industry leadership and philanthropic efforts
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Guided by our core values the Four Cs Company Colleagues Clients Community
Benefits for US Employees
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Medical Dental and Vision insurance
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Disability insurance
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Paid Parental Leave
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401(k) program
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Generous Paid Time Off
Location This role is 100 remote within the United States working EST or CST time zone hours
Ready to join a team of extraordinary professionals
If you are a passionate SAP Basis expert looking to make a true impact we want to hear from you
Apply Now Senior Support Engineer SAP Basis at Rimini Street
Rimini Street is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age race color religion national origin sexual orientation gender or gender identity disability protected veteran status or any other characteristic protected by law