Product Manager – B2B SaaS Platform (Remote USA)

Website UserScape Inc

Since 2005, we've had one goal, to help our customers grow their business.

Company: UserScape Inc
Location: Remote (United States)
Job Type: Full-Time
Experience: Mid-Senior Level (4+ years)

Lead Product Strategy for a Profitable, Bootstrapped SaaS Company

Also See: Device Regional Product Manager

UserScape has been a pioneer in remote-first, bootstrapped software development since 2005, creating successful products including HelpSpot, LaraJobs, and Laracon. Our flagship product, HelpSpot, serves businesses worldwide with powerful help desk solutions. As a small, distributed team of entrepreneurial professionals, we value work-life balance, innovation, and sustainable growth.

We’re seeking a versatile Product Manager to drive the evolution of HelpSpot, working directly with the founder to shape product strategy while engaging across sales, marketing, and customer success. This role offers unique autonomy and the opportunity to make a significant impact in a stable, profitable company.

Your Mission: Drive Product Excellence Across the Customer Journey

As Product Manager for HelpSpot, you will serve as the central point for product strategy, customer engagement, and market positioning. You’ll translate customer insights into compelling product roadmaps while directly contributing to business growth through hands-on sales and marketing initiatives.

Key Responsibilities:

  • Product Strategy & Roadmapping: Design and implement product roadmaps based on market research, competitive analysis, and direct customer feedback

  • Sales Leadership: Conduct product demonstrations for prospective customers, manage sales inquiries, and drive conversion through effective follow-up strategies

  • Partner Ecosystem Development: Expand our partner program by identifying ideal partners, performing outreach, and building mutually beneficial relationships

  • Marketing Excellence: Enhance our digital presence across G2, Capterra, and our primary website while managing external content providers

  • Customer Insight: Work directly with customers to understand their needs and translate feedback into product improvements

  • Cross-functional Collaboration: Coordinate with development and support teams to ensure alignment between customer needs and product development

Required Qualifications:

  • 4+ years in product management, project management, or product ownership roles

  • Experience with B2B software products and responsibility for user adoption

  • Exceptional written and verbal communication skills

  • Comfort with public speaking and product demonstrations

  • Ability to thrive in a small, distributed team environment

  • Based in the United States with legal right to work

Ideal Candidate Profile:

  • Self-motivated professional who excels in autonomous environments

  • Strategic thinker who can translate market insights into actionable plans

  • Versatile contributor comfortable wearing multiple hats

  • Problem-solver with strong analytical and decision-making skills

  • Customer-focused leader who values direct user engagement

Bonus Qualifications:

  • Experience with help desk software or customer support platforms

  • Formal background in sales or marketing

  • Familiarity with the HelpSpot platform

Why Join UserScape:

  • Work-Life Balance: Half-day Fridays, 40-hour work week with no overtime expectations

  • Comprehensive Benefits: 100% employer-paid medical, dental, and vision insurance

  • Financial Security: 3% 401(k) contribution and competitive salary

  • Remote Flexibility: Fully remote with flexible scheduling and top-tier Apple hardware

  • Generous PTO: 15 days paid time off plus supportive side project policy

  • Direct Impact: Work directly with the founder and influence company direction

  • Stable Foundation: Join a profitable, bootstrapped company with 18+ years of success

  • Entrepreneurial Culture: Support for innovation and personal growth projects

Our Culture:
We’re a small team of entrepreneurial professionals who value autonomy, work-life balance, and getting things done. We’ve maintained our remote-first, bootstrapped approach since 2005 because we believe it creates the best environment for both our team and our products.

Ready to shape the future of a established SaaS product?

Apply for the Product Manager Position

UserScape is an equal opportunity employer committed to building a diverse and inclusive team.

Tagged as: B2B SaaS, Help Desk Software, Product Manager, Product Roadmap, Product Strategy, Remote Product Management, Remote USA Jobs, SaaS Product Manager

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