Website Filestage
Get marketing assets approved without sending a single email
Join a fast-growing SaaS company and lead the evolution of Customer Success strategy across high-value accounts. This remote leadership role is ideal for experienced Customer Success professionals ready to step into a player-coach position while shaping scalable processes and driving retention.
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About the Company
Filestage is a collaborative review and approval platform that helps teams streamline feedback and approval workflows for content such as documents, videos, designs, and more. Used by hundreds of companies worldwide, Filestage enables teams to work more efficiently and deliver better results.
As a fully remote company, Filestage fosters a flexible, global work environment focused on productivity, innovation, and team collaboration.
Key Responsibilities
Customer Success Strategy & Leadership
- Define and implement Customer Success processes focused on adoption, outcomes, and retention
- Lead a portfolio of strategic DACH (German-speaking) customers while coaching team members
- Establish scalable onboarding, enablement, and customer health frameworks
Retention & Risk Management
- Monitor customer health metrics and proactively prevent churn
- Develop structured recovery plans for at-risk accounts
- Drive Gross Revenue Retention (GRR) through proactive engagement strategies
Team Development & Operations
- Lead team cadences such as portfolio reviews, risk assessments, and enablement sessions
- Mentor Customer Success Managers to improve performance and strategic thinking
- Standardize best practices across the team for consistent value delivery
Cross-Functional Collaboration
- Partner with Revenue Operations, Product, and Account Management teams
- Ensure smooth transitions between Customer Success and Account Management
- Act as the voice of the customer by translating feedback into product improvements
Requirements / Skills
- 3–5 years of experience in Customer Success within SaaS or similar environments
- Proven track record managing retention, GRR, and high-value customer portfolios
- Experience leading or mentoring teams, ideally in a remote setting
- Strong understanding of SaaS metrics such as GRR, NRR, and customer lifecycle management
- Analytical mindset with the ability to identify risks and opportunities proactively
- Experience building scalable Customer Success playbooks and processes
- Strong communication, leadership, and collaboration skills
- Fluency in German and English (required)
Work Environment / Benefits
- Fully remote role (Europe time zone required)
- Flexible working hours and remote-first culture
- €1,500 hardware budget + €500 home office support
- 38 days of paid time off plus additional personal benefits
- Annual team retreats and global collaboration opportunities
- Personal development budget for career growth
- Inclusive, supportive, and high-performance team culture
How to Apply
Apply directly through the official job page:
https://careers.filestage.io/o/customer-success-team-lead-german-speaking
Note: Applications are handled on the employer’s official website. WorkinVirtual is not responsible for the hiring process.