Customer Success Engineer (Remote) – Entry-Level Tech Career in Cybersecurity

Company: RegScale
Location: Remote (United States). Optional hybrid roles in Boston, Knoxville, or DC.
Job Type: Full-Time

Also See: Customer Service Role

Launch Your Cybersecurity Career: Join the Leader in Continuous Controls Monitoring

Are you a tech-savvy problem-solver looking to break into the high-demand fields of cybersecurity and compliance? RegScale, the industry-leading Continuous Controls Monitoring (CCM) platform, is seeking a motivated Customer Success Engineer to join our dynamic team. This is not your average support role; it’s a career launchpad into the world of Governance, Risk, and Compliance (GRC), where you will be the critical link ensuring our clients achieve monumental success.

In this blended role, you will be the frontline hero for our customers, providing Tier 1 and Tier 2 technical support while actively contributing to their long-term success. You will gain hands-on experience with a cutting-edge SaaS platform that helps major organizations slash audit prep time by 60% and achieve 90% faster certification. If you are passionate about technology, love solving puzzles, and want to build a career with massive growth potential, we want to hear from you.

This position requires U.S. Citizenship and is subject to a background check.

What You Will Do:

• Be the First Line of Defense: Serve as the primary technical contact for customers, managing and resolving inquiries through our support portal with speed and precision.

• Master Troubleshooting: Investigate, diagnose, and replicate technical issues, providing effective solutions for Tier 1 and Tier 2 cases.

• Drive Customer Outcomes: Collaborate with Senior Customer Success Managers to ensure clients are maximizing the value of the RegScale platform and achieving their GRC goals.

• Power Our Knowledge Base: Create and update internal documentation, FAQs, and knowledge base articles to improve customer self-service and team efficiency.

• Ensure Excellence: Meticulously track all customer interactions in Salesforce and Jira, upholding our strict Service Level Agreement (SLA) commitments.

• Become a Product Expert: Develop a deep understanding of the RegScale platform to provide expert guidance and escalate complex issues effectively to Tier 3 support.

What You Bring to the Table:

• 0-2 years of experience in a technical support, help desk, or customer success role within a B2B/SaaS environment.

• A natural problem-solving aptitude and superb analytical skills with relentless attention to detail.

• Familiarity with SaaS platforms and ticketing systems like Salesforce Service Cloud and Jira.

• Exceptional written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

• Outstanding organizational skills, capable of juggling multiple priorities and tickets in a fast-paced environment.

• A curious mindset and a strong desire to learn about cybersecurity, compliance (GRC), and enterprise software.

Preferred Qualifications (Nice-to-Haves):

• Bachelor’s degree in Computer Science, Information Systems, or a related field (equivalent practical experience is highly valued).

• Entry-level certifications like CompTIA A+, Network+, or ITIL.

• Prior internship experience in a technical customer-facing role.

Why Build Your Career at RegScale?

At RegScale, you’re not just filling a position—you’re stepping into a role with significant impact and growth trajectory.

• High-Growth Industry: Position yourself at the forefront of the fast-evolving Cybersecurity and GRC market.

• Career Development: We invest in your growth with hands-on training and a clear path for advancement into senior technical or customer success roles.

• Remote-First Culture: Enjoy the flexibility of a fully remote position with the option to work from our offices if you prefer a hybrid model.

• Meaningful Work: Contribute to a platform that solves real, expensive problems for large enterprises, making their security and compliance processes efficient and effective.

• Supportive Team: Join a collaborative environment where your contributions are valued, and you’ll work alongside industry experts.

Ready to Secure Your Future in Tech?

If you are eager to start your career with a company that is transforming the cybersecurity landscape, apply today.

>> Click Here to Apply for the Customer Success Engineer Position <<

Tagged as: Compliance, Customer Success Engineer, Cybersecurity Jobs, GRC, Help Desk, IT Support, Remote Tech Jobs, SaaS, Technical Support Engineer