Website Vercom S.A.
We empower businesses to communicate effectively with their customers
Vercom is a leading provider of cloud communication platforms that help businesses connect with their audiences worldwide. We’re seeking a skilled and passionate Account Specialist to join our SerwerSMS team in Rybnik. In this role, you’ll be the primary point of contact for our valued clients, ensuring their success and satisfaction with our services.
What You’ll Do:
- Provide exceptional customer support via phone and email, resolving inquiries and addressing concerns effectively.
- Build and nurture long-term relationships with clients, acting as a trusted advisor and exceeding their expectations.
- Proactively identify opportunities to expand existing client relationships and collaborate with the sales team to acquire new customers.
- Master our platform and services to confidently guide clients on how to maximize their communication strategies.
- Work closely with internal teams to ensure seamless service delivery and address any client challenges.
What You Need:
- At least 2 years of experience in customer service and/or B2B sales support.
- A customer-centric approach with excellent communication and problem-solving skills.
- The ability to work independently and take initiative in resolving client issues.
- A proactive and results-oriented mindset with a passion for exceeding client expectations.
- Knowledge of or strong interest in the telecom, mobile, or e-commerce industries.
- Familiarity with IT and e-commerce concepts.
- Fluent English communication skills.
What We Offer:
- Competitive salary and performance-based bonuses.
- Fully equipped workspace and the option for partial remote work after the trial period.
- Free English lessons during working hours to enhance your communication skills.
- Opportunities for professional development through training and industry events.
- Comprehensive benefits package including private medical care, MultiSport card, and group insurance.
- Modern and comfortable office in a convenient location in Rybnik.
- Collaborative and supportive team environment with experienced leaders.
- International work environment with opportunities to engage with clients from various countries.
Apply Now:
If you’re a customer-focused individual with a passion for communication technology, we encourage you to apply! https://vercom.traffit.com/public/an/35c786c8ccfb56eea3ff6d6af3b86c8b50473037?source=career_page