{
    "profile_type": "WorkinVirtual public candidate profile",
    "profile_url": "https://workinvirtual.com/candidate/monica-diggs-customer-relations-specialist-111686/",
    "candidate_name": "Monica Diggs",
    "headline": "Customer service",
    "summary": "Highly organized administrative and client support professional with experience coordinating documentation, managing healthcare records, supporting customer onboarding, validating business information, and collaborating across multiple departments to ensure timely project completion. Skilled at contract documentation, implementation support, process coordination, problem resolution, and maintaining exceptional attention to detail. Recognized for providing outstanding customer service while managing multiple",
    "profession": [
        "Customer Support"
    ],
    "skills": [
        "Microsoft office, Excel, Time management, communication, customer service"
    ],
    "experience_level": [
        "Mid-Level"
    ],
    "job_type": [
        "Remote"
    ],
    "country": "United States",
    "availability": "Available within 2 weeks",
    "remote_preference": "Remote only",
    "freshness_score": {
        "score": 85,
        "label": "Active this month",
        "days": 14
    },
    "profile_score": {
        "score": 85,
        "completed": [
            "Resume file",
            "Professional title",
            "Country/location",
            "Profession",
            "Experience level",
            "Job type",
            "Skills",
            "Profile summary",
            "Availability",
            "Time zone",
            "Remote preference"
        ],
        "missing": [
            "Salary expectation",
            "LinkedIn or portfolio"
        ]
    },
    "ai_readiness_score": 100,
    "updated_label": "Updated this month",
    "date_created": "2026-07-12T20:03:58-04:00",
    "date_modified": "2026-07-12T20:03:58-04:00",
    "privacy_note": "Contact details and full resume file are protected and are not included in this public AI profile."
}